topic Add-On Talk not Working in Get Support

Add-On Talk not Working

jasmineweng — Wed, 05 Jan 2022 17:56:34 GMT

I purchased 5-dollar Canada wide long distance talk, the 500 min one, but its not working, i couldnt call out. I tried to re start my phone, still not working. Its charged on my bank account, but i dont see any usage details.

Re: Add-On Talk not Working

Triguy — Wed, 26 Aug 2020 20:00:49 GMT

Purchasing add-ons are a two step process. Make sure you add it to your account.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: Add-On Talk not Working

gblackma — Wed, 26 Aug 2020 20:03:27 GMT

@jasmineweng it seems that you deposited the funds but failed to buy the addon. See below on where to do it. Stay safe.

Re: Add-On Talk not Working

esjliv — Wed, 26 Aug 2020 20:05:12 GMT

@jasmineweng wrote:
I purchased 5-dollar Canada wide long distance talk, the 500 min one, but its not working, i couldnt call out. I tried to re start my phone, still not working. Its charged on my bank account, but i dont see any usage details.

Hi @jasmineweng ,

Is your account showing ACTIVE in your My Account?

If so, and you're done the 2 step process @gblackma and @Triguy have said, try rebooting your phone.

If it is inactive or suspended and it has been less than 90 day in that status, you will need to topup to the amount of your plan.

Re: Add-On Talk not Working

kb_mv — Wed, 26 Aug 2020 20:04:00 GMT

@jasmineweng wrote:
I purchased 5-dollar Canada wide long distance talk, the 500 min one, but its not working, i couldnt call out. I tried to re start my phone, still not working. Its charged on my bank account, but i dont see any usage details.

@jasmineweng Look in your self serve. If you see $5 in funds available you neglected to complete step 2 of the add on process. Go back, now that you have funds and purchase it.