topic Account locked in Get Support

Account locked

deepg82 — Wed, 05 Jan 2022 17:56:20 GMT

I've been locked out of my account. I failed to answer my security question to change my password. What should I do now?

Thanks!

Re: Account locked

gblackma — Wed, 26 Aug 2020 15:34:59 GMT

Bonjour @deepg82 Contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Account locked

Triguy — Wed, 26 Aug 2020 15:38:41 GMT

Your would need to submit a ticket to a moderator by clicking on the question mark question mark on the bottom right corner.

Re: Account locked

popping — Wed, 26 Aug 2020 15:48:36 GMT

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - "Forget password and security question"

Use this magic phrase which SIMon recognize to let you create a support ticket quickly.

After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

Re: Account locked

Jackhyf63 — Thu, 27 Aug 2020 15:56:05 GMT

Contact moderators: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437