topic Re: Can't activate SIM card in Get Support

Can't activate SIM card

christorrn — Wed, 05 Jan 2022 17:56:15 GMT

Tried to activate SIM card. Got to end of payment. Came back Error. Started again. Couldn't get past first page. Came up invalid sim. Can't get past that.

Re: Can't activate SIM card

Jb456 — Wed, 26 Aug 2020 12:58:52 GMT

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/ history cache open a fresh browser in incongnito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: Can't activate SIM card

Triguy — Wed, 26 Aug 2020 12:59:49 GMT

UCheck your credit card to see if you have been charged. Try rebooting your phone to see if you have service. Also try using a different browser and incognito mode. Clear your cache and cookies then reboot. If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right corner.

Re: Can't activate SIM card

esjliv — Wed, 26 Aug 2020 13:04:45 GMT

Hi @christorrn ,

Reboot your phone, do you have any services with the Public Mobile SIM?

If not, you likely timed out in your session. You only have a certain amount of time to complete the full registration. This happened to me as well when registering.

Try again in 1 hour, after clearing you cache and restarting your device.

Welcome!

Re: Can't activate SIM card

christorrn — Wed, 26 Aug 2020 13:43:59 GMT

Waited a while. Removed the SIM card. Put in back in and it worked. Thanks.

Re: Can't activate SIM card

Jb456 — Wed, 26 Aug 2020 13:56:09 GMT

@christorrn glad everything is working on your phone. Just ensure you can log into your self serve account.

Welcome to Public Mobile 🙂