topic Re: Plan Change Not Showing Up in Get Support

Plan Change Not Showing Up

Zeegor — Wed, 05 Jan 2022 17:56:10 GMT

Yesterday I changed to the $15 plan to be activated on renewal. Today when in self serve and I try to click the Plan and Add-Ons tab or Plan Details button I get and an error page. On the change plan page the columns are blank with no plan information. My renewal is coming up and I do not want to be charged for another three months of service on my old plan.

Re: Plan Change Not Showing Up

sunflowershine — Wed, 26 Aug 2020 06:10:28 GMT

@Zeegor When you sign in "My Account" and do not see the change. You better do it again. I encountered this issue once. So you just change plan again and set as your next cycle. Then sign out first. Maybe go back to your current plan page, the new plan will be listed.

Re: Plan Change Not Showing Up

popping — Wed, 26 Aug 2020 06:40:52 GMT

@Zeegor

Any time you get error on self-serve portal, always restart your browser and try it again with fresh session state.

Re: Plan Change Not Showing Up

gpixel — Wed, 26 Aug 2020 07:06:06 GMT

@Zeegor try using your browser in incognito or private mode. also when changing plans always make sure you have "available funds" for the system to withdraw from, otherwise there's a good chance the procedure will fail. just manually top up your account and choose "other, enter desired amount"

Re: Plan Change Not Showing Up

Zeegor — Fri, 04 Sep 2020 17:01:04 GMT

The issue has resolved itself and my selfserve is displaying the correct information again. Perhaps the site was under maintenance because I was logged in after midnight. Thank you for the suggestions.

[Good things come to those who wait, patiently? ......... Luddite]