topic Re: My plan cost in Get Support

My plan cost

myledo — Wed, 05 Jan 2022 17:55:49 GMT

My 3 month plan should be $90, why is it showing $150$

Re: My plan cost

mh1983 — Tue, 25 Aug 2020 17:14:29 GMT

What does your Self Serve view look like? Any add ons?

Re: My plan cost

Triguy — Tue, 25 Aug 2020 17:38:11 GMT

Can you provide more details ? Are you able to post a screen of your account masking any personal info.

Re: My plan cost

dabr — Tue, 25 Aug 2020 17:19:47 GMT

@myledo wrote:
My 3 month plan should be $90, why is it showing $150$

@myledo A few other posters have mentioned something similar, but from what I understand that's the actual cost of your plan but because of the bundling effect (assuming you're on the expired BYOP), you will still actually pay what you have been to date. So you can ignore what your overview page shows as the correct pricing is what you pay on your CC.

Re: My plan cost

esjliv — Tue, 25 Aug 2020 17:20:25 GMT

Hi @myledo ,

Were you charged this $150 amount?

Re: My plan cost

gblackma — Tue, 25 Aug 2020 17:24:18 GMT

@myledo there is the actual cost and then there are discounts that reduce your plan down to the actual payment. Are you paying $90 or $150? Thanks. Stay safe.

Re: My plan cost

Naepalm — Tue, 25 Aug 2020 17:39:20 GMT

@myledo I have seen before that there is a glitch for older account that shows the incorrect amount. I believe you will not be charged the 150.00 this is a mistake.

Double check with a moderator if you are not really sure to make sure your account has not changed in the background.

Re: My plan cost

myledo — Tue, 25 Aug 2020 17:43:53 GMT

I like your answer best. A few days ago I accepted a one time gift of 5GB so perhaps this is the reason for the plan price change. I'm hoping I won't get charged for this gift.

Re: My plan cost

dabr — Tue, 25 Aug 2020 17:47:07 GMT

@myledo wrote:
I like your answer best. A few days ago I accepted a one time gift of 5GB so perhaps this is the reason for the plan price change. I'm hoping I won't get charged for this gift.

The gift of 5GB is a free add-on from PM and was offered to some lucky customers in BC/Alberta.

Re: My plan cost

myledo — Tue, 25 Aug 2020 17:47:40 GMT

Naepalm. Hoping it was a glitch and that I will not be charged for accepting a gift of 5GB.

Re: My plan cost

Rosguru — Wed, 26 Aug 2020 00:47:16 GMT

Best to contact a mod. They are super problem solvers.