topic Re: Changing email profile in Get Support

Changing email profile

Jag47 — Wed, 05 Jan 2022 17:55:35 GMT

Hello, I wanted to change my email and password in the profile settings. How may I do so?

Re: Changing email profile

kselmak — Tue, 25 Aug 2020 01:01:37 GMT

Please contact moderatora https://publicmobile.ca.ada.support/chat/ to change your login/email for selfserve.

To change password you can do it from your selfserve: login and click on profile https://selfserve.publicmobile.ca/Overview/my-profile/profile-change-password/

If you are talking about the community account, then click on your avatar and chase settings you will be able to change it there https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile and chose from the drop down menu

Re: Changing email profile

Danchvn — Tue, 25 Aug 2020 00:33:48 GMT

@kselmak Just wanted to let you know that you may have mis-typed your link.

Re: Changing email profile

Dunkman — Tue, 25 Aug 2020 00:33:55 GMT

@Jag47

If you want to change your email address for your self service account, you will need to contact moderator. You can change your password yourself in self service account.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing email profile

esjliv — Tue, 25 Aug 2020 00:42:55 GMT

Hi @Jag47,

If this is for your My Account you are looking for change, please see @Dunkman 's post.

If this is for your Community account, you can do that under "My Settings" under your avatar:

Re: Changing email profile

kselmak — Tue, 25 Aug 2020 00:40:23 GMT

Thanks @Danchvn

It looks like things are changing and the old link is not working (at least now)

I guess allternative way to chat to Simon would be here https://www.publicmobile.ca/en/on/get-help and click on chat with Simon

@Jag47 you can send direct message to moderators here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Again if you want to change email for your community account you don't need to contact them.

Cheers

Re: Changing email profile

Anonymous — Tue, 25 Aug 2020 01:10:38 GMT

@kselmak

I have no problem with your links.

@Danchvn The second one is a bit of a hidden link and you need to be logged into your self-serve to use it. Caveats abound.

Re: Changing email profile

kselmak — Tue, 25 Aug 2020 01:07:11 GMT

Thanks @Anonymous

I charged login to bold:)

Re: Changing email profile

Danchvn — Tue, 25 Aug 2020 13:09:52 GMT

@Anonymous wrote:
@kselmak
I have no problem with your links.
@Danchvn The second one is a bit of a hidden link and you need to be logged into your self-serve to use it. Caveats abound.

@Anonymous When I initially responded there was only the first link which I couldn't get to work on my PC when I tried it, even a few minutes ago. Maybe an issue on my end.