topic Re: Roaming data just stopped in Get Support

Roaming data just stopped

millers55 — Tue, 04 Jan 2022 18:27:15 GMT

I purchased a Talk, Text & Data US roaming add-on last Saturday while I'm in the US. Everything has been working fine until this morning when I stopped receiving data.

I checked my add-on and it is still active and I have about 165MB of data left on the plan.

The talk and text roaming are still working great.

I tried rebooting the phone, pulling the sim card and resetting the network settings all with no luck.

The APN settings haven't changed.

Anyone else ever experience this issue?

Thanks.

Re: Roaming data just stopped

kav2001c — Fri, 27 Jan 2017 18:48:01 GMT

@millers55 it could be pending data (web site is not updated in real time). So it might show 165MB remaining when number is actually 0

Rest of phone features work so add-on is still active

Other than that, only other thing to check is who you connect to. If you were travelling say cross-country might need to connect a different provider where you are now, or enter an area with limited coverage

Re: Roaming data just stopped

ShawnC13 — Fri, 27 Jan 2017 19:01:37 GMT

@millers55 as @kav2001c stated the data is updated daily I do believe so you probably have used up your data amount.

Re: Roaming data just stopped

millers55 — Fri, 27 Jan 2017 19:15:21 GMT

Thanks everyone,

I didn't realize that data usage wasn't updated in real time.

I'll take a look tomorrow and see if my data has been used up.

That scenario makes the most sense.

Re: Roaming data just stopped

ryan461 — Fri, 27 Jan 2017 19:57:32 GMT

I'm havin the issue as well today. I'm roaming down in Phoenix, bought 500MB of data on Sunday. According to my account I've used 98MB/500MB. I should have restarted the data usage on my phone to be sure, but I don't think I've used all 500. Maybe there's another issue here?

Re: Roaming data just stopped

Chicklets — Fri, 27 Jan 2017 21:18:04 GMT

Data addon usage is updated pretty much in real time. @Shazia_K needs to help out.

Re: Roaming data just stopped

Mary_M — Fri, 27 Jan 2017 21:31:07 GMT

Hey @millers55,

Please feel free to send us your phone number if you are still experiencing services issue. Make sure to also include your 4 digit PIN # 🙂 (via private message of course!)

Respectfully,

Mary

Re: Roaming data just stopped

millers55 — Fri, 27 Jan 2017 22:08:20 GMT

Thanks @Mary_M just PM'd you.

Re: Roaming data just stopped

Mary_M — Fri, 27 Jan 2017 22:20:44 GMT

Thank you!

@millers55 and @ryan461

I am looking into it and I will provide you with an update shortly!

Thank you for your patience,

Mary

Re: Roaming data just stopped

millers55 — Thu, 02 Feb 2017 01:48:15 GMT

Just an update if someone is following this thread.

My add-on package has expired now and no resolution was found.

My friend did howerver send me this article which I think explains what was going on.

http://mobilesyrup.com/2017/01/29/freedom-mobile-usa-data-roaming-outage/

Hopefully Public Mobile will issue a refund to me for this.

Re: Roaming data just stopped

MoreYummy — Thu, 02 Feb 2017 05:25:38 GMT

@millers55 It is most likely the case. Didnt they tell you about it from public mobile end?

Re: Roaming data just stopped

Mary_M — Thu, 02 Feb 2017 14:39:37 GMT

Good morning @millers55,

Thank you for taking the time to provide us with an update!

As we discussed on Saturday, there was in fact a data outage in the US. At that time, I could not confirm when it would be resolved because it was something new, however I'm very happy to confirm that it has in been rectified as of yesterday. . I also wanted to thank you for sharing the link with us that explains what occurred.

I have also sent you a private message with a few more details, kindly view it 🙂

Cheers,

Mary

Re: Roaming data just stopped

millers55 — Thu, 02 Feb 2017 16:42:04 GMT

Thanks @Mary_M for your help.