topic Re: Log-In Disabled / Old Email / Can't Port a Number in Get Support

Log-In Disabled / Old Email / Can't Port a Number

bworden — Wed, 05 Jan 2022 17:54:10 GMT

Hi!
I recently switched from Public to another provider, but there was an outstanding payment on my account. Now my account is closed, (keeps saying log-in disabled), and I can't log in to make that payment. I was hoping to port my wife's number (ending in 4865) but I can't because it says the number isn't active, probably because this amount is outstanding.

The account is linked to an old email address, so I cannot generate a new password or anything either.
Please help!

Re: Log-In Disabled / Old Email / Can't Port a Number

iliketotalk — Sun, 23 Aug 2020 18:14:26 GMT

@bworden wrote:
Hi!
I recently switched from Public to another provider, but there was an outstanding payment on my account. Now my account is closed, (keeps saying log-in disabled), and I can't log in to make that payment. I was hoping to port my wife's number (ending in 4865) but I can't because it says the number isn't active, probably because this amount is outstanding.

The account is linked to an old email address, so I cannot generate a new password or anything either.
Please help!

@bworden hi if your account is closed you are probably to late the number is probably gone back in the number pool sorry

Re: Log-In Disabled / Old Email / Can't Port a Number

bworden — Sun, 23 Aug 2020 18:16:58 GMT

I'm sure Public will want the payment, so I'm hopeful there is a way to do that. And the number ending in 4865 still goes to my wife's voicemail, so it's working in some way?

Re: Log-In Disabled / Old Email / Can't Port a Number

shep22 — Sun, 23 Aug 2020 18:18:02 GMT

@bworden wrote:
I'm sure Public will want the payment, so I'm hopeful there is a way to do that.

@bworden there are no outstanding payments here this is all prepaid you could call the number to see if anyone answers or if it is out of service

Re: Log-In Disabled / Old Email / Can't Port a Number

gpixel — Sun, 23 Aug 2020 18:16:43 GMT

@bworden hi contact customer support mods here

type "locked out of self serve"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Log-In Disabled / Old Email / Can't Port a Number

hairbag1 — Sun, 23 Aug 2020 18:21:52 GMT

@bworden wrote:
Hi!
I recently switched from Public to another provider, but there was an outstanding payment on my account. Now my account is closed, (keeps saying log-in disabled), and I can't log in to make that payment. I was hoping to port my wife's number (ending in 4865) but I can't because it says the number isn't active, probably because this amount is outstanding.

The account is linked to an old email address, so I cannot generate a new password or anything either.
Please help!

As PM is a pre-paid service...you can't have an "outstanding payment on your account". Once you remove your credit card from Autopay....your account will expire at next renewal date unless you manually pay with a voucher or something.

Whatever the problem is...it's not because you owe any $$.

Re: Log-In Disabled / Old Email / Can't Port a Number

RossN — Sun, 23 Aug 2020 18:22:33 GMT

@gpixel wrote:
@bworden hi contact customer support mods here

type "locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

@bworden @gpixel if his account is closed he can't use simon but he can contact them here.

Re: Log-In Disabled / Old Email / Can't Port a Number

Dunkman — Sun, 23 Aug 2020 18:27:06 GMT

@bworden

How long was your account suspended for? If more than 90 days, it will be closed forever.

If you can't access your self service account, you will need to contact moderator to re-activate your account.

You can also try calling 611 with your PM SIM card. If you know your PIN number, you can re-activate your account.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

Re: Log-In Disabled / Old Email / Can't Port a Number

bworden — Sun, 23 Aug 2020 18:27:18 GMT

@RossN Thanks for the suggestion, I've contacted them. Any idea how long it takes for their responses?

Re: Log-In Disabled / Old Email / Can't Port a Number

bworden — Sun, 23 Aug 2020 18:27:53 GMT

@Dunkman It's only been closed for about 3 days. Thanks for the suggestions! Contacted a MOD and now waiting/

Re: Log-In Disabled / Old Email / Can't Port a Number

RossN — Sun, 23 Aug 2020 18:29:47 GMT

@bworden it can take between 2 to 48 hours check your little envelope top right corner of your screen for a reply