topic Re: Can not submit payment in Get Support

Can not submit payment

Jsssfnggg — Wed, 05 Jan 2022 17:54:06 GMT

Hello I’ve suspended my account because I’m going overseas, and today is the last day of the 90 days limit. However, I couldn’t submit my payment. ( I have auto pay on but it doesn’t let me press the submit button). Please help Thankyou

Re: Can not submit payment

RossN — Sun, 23 Aug 2020 17:24:04 GMT

@Jsssfnggg wrote:
Hello I’ve suspended my account because I’m going overseas, and today is the last day of the 90 days limit. However, I couldn’t submit my payment. ( I have auto pay on but it doesn’t let me press the submit button). Please help Thankyou

@Jsssfnggg hi what date where you suspended it may be that you are to late

Re: Can not submit payment

Jsssfnggg — Sun, 23 Aug 2020 17:25:07 GMT

It told me to make a payment by 24th but it’s not letting me submit 😞

Re: Can not submit payment

gblackma — Sun, 23 Aug 2020 17:29:02 GMT

@Jsssfnggg take off lost/ stolen first if you suspended that way.

You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Net time do it 5 days before. Stay safe

Re: Can not submit payment

Jsssfnggg — Sun, 23 Aug 2020 17:33:55 GMT

Thankyou so much😫❤️❤️