topic Re: Cannot Click Continue to Set up SIM in Get Support

Cannot Click Continue to Set up SIM

DrieKay — Wed, 05 Jan 2022 17:53:47 GMT

I can’t click the continue button to finish setting up my SIM and get the plan set up either. I was told to speak to so moderator but not shore who that is 😔

Re: Cannot Click Continue to Set up SIM

shep22 — Sun, 23 Aug 2020 00:04:38 GMT

@DrieKay wrote:
I can’t click the continue button to finish setting up my SIM and get the plan set up either. I was told to speak to so moderator but not shore who that is 😔

@DrieKay hi if you got past the payment page try your sim in your phone to see if you have service to contact the moderators ask Simon the robot here to speak to a human this will help to generate a ticket mention activation issues check envelope top right for a response they usually reply between 2-48 hours

Re: Cannot Click Continue to Set up SIM

DrieKay — Sun, 23 Aug 2020 00:08:30 GMT

I cannot get past the setting up of the sim page. That’s my biggest issue. The continue button is hidden under some text

Re: Cannot Click Continue to Set up SIM

DrieKay — Sun, 23 Aug 2020 00:09:21 GMT

Thank you for your replay. I’ll do that right away

Re: Cannot Click Continue to Set up SIM

iliketotalk — Sun, 23 Aug 2020 00:12:30 GMT

@DrieKay wrote:
I can’t click the continue button to finish setting up my SIM and get the plan set up either. I was told to speak to so moderator but not shore who that is 😔

@DrieKay hi try clearing your cache reboot your computer and try in chrome with incognito mode

Re: Cannot Click Continue to Set up SIM

geopublic — Sun, 23 Aug 2020 02:26:13 GMT

@DrieKay wrote:
I cannot get past the setting up of the sim page. That’s my biggest issue. The continue button is hidden under some text

@DrieKay Try switching browsers. You need to wait ~hour between activation attempts so that the last session lock clears.

If you are still having issues submit a ticket to PM. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team