topic Port Request in Get Support

Port Request

sc4 — Wed, 05 Jan 2022 17:53:38 GMT

Hello, I need a moderator's assistance to port a number from Koodo.

Thanks

Re: Port Request

esjliv — Sat, 22 Aug 2020 20:50:00 GMT

Porting from Koodo:

If your switching from Koodo postpaid your can port-in your number during sim activation. Just have your Koodo account number, name on the Koodo account and Koodo number ready and enter it when choosing your number.

If it's Koodo prepaid then you need to click this link and type in “port request” to be put in touch with a Moderator. Include the Koodo info above.

Re: Port Request

sc4 — Sat, 22 Aug 2020 20:53:23 GMT

During activation I was instructed to create a new number (for Koodo and PC Mobile ports) and change number afterwards. So I created a new number but when I try to change the number from self serve, I received the following message:

Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via this link bit.ly/2GF1pHW and type in “port request”. This will put you in touch with our moderator team.

Re: Port Request

esjliv — Sat, 22 Aug 2020 20:56:25 GMT

Hi @sc4 ,

Yes, that link should work as well.

Did it not work for you? If not you may have to clear your cache, restart your device or open a tab in incognito mode.

You can try this private message using this link. to get to the moderators.

Re: Port Request

gblackma — Sat, 22 Aug 2020 21:03:18 GMT

@sc4 that's the correct procedure to port after activation. You need moderator help to port your number. Type " Port Request" and follow the prompts to get to one. Give them the name on the account, number to port and your Koodo account number. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Port Request

sc4 — Sat, 22 Aug 2020 21:02:27 GMT

Thanks all for the quick responses! I've submitted a ticket to the moderators.