topic Re: new simcard in Get Support

new simcard

rosario0115 — Wed, 05 Jan 2022 17:53:24 GMT

i had to buy a new sim card and i cant remember my login information i have my phone number and my pin but i cant log on

Re: new simcard

gpixel — Sat, 22 Aug 2020 18:28:17 GMT

@rosario0115 contact customer support mods here

type "locked out of self serve"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: new simcard

iliketotalk — Sat, 22 Aug 2020 18:30:28 GMT

@rosario0115 hi if you can't get in and tried password reset try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: new simcard

gblackma — Sat, 22 Aug 2020 18:31:56 GMT

@rosario0115 why did you have to buy a new SIM card? Thanks.

Re: new simcard

Jb456 — Sat, 22 Aug 2020 18:34:15 GMT

Once you get access to your account. Log in and click "change sim card".

Green arrow on picture below.

Re: new simcard

Dunkman — Sat, 22 Aug 2020 18:41:10 GMT

@rosario0115

Your username is the email address that you used to register. If you forgot which email address, you could check your different accounts. PM should have sent you a introductory email to that address.

If you forgot your password, you can reset the password.

https://selfserve.publicmobile.ca/forgot-password/

If that fails, then you will need to contact moderator as described above. It will usually take a few hours for response.