topic Re: Don't remember my security answer in Get Support

Don't remember my security answer

dwightsays85 — Wed, 05 Jan 2022 17:53:20 GMT

Hi,

I need to update my credit card but I cannot access my account. Is there anyway I can get my account to reset?

Thanks

Re: Don't remember my security answer

Staliger — Sat, 22 Aug 2020 17:36:09 GMT

@dwightsays85 you need to contact mods. Send them a message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Don't remember my security answer

gblackma — Sat, 22 Aug 2020 17:36:18 GMT

@dwightsays85 Contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Don't remember my security answer

geopublic — Sat, 22 Aug 2020 18:27:29 GMT

@dwightsays85 Note that you will be required to verify that you are the account holder by the Moderator Team before resetting your password.