topic Re: Unable to Log Into Account in Get Support

Unable to Log Into Account

wildlavender — Tue, 04 Jan 2022 18:27:08 GMT

I seem to have the wrong password and have been locked out of the account.

I haven't recieved an e-mail to reset my password although I chose the option.

Is there any way to fix this?

Re: Unable to Log Into Account

zhadj030 — Fri, 27 Jan 2017 01:38:11 GMT

You will have to send a private mail to a moderator, with your phone number and private info + description of the issue . Here is how you do it :

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Unable to Log Into Account

Luddite — Fri, 03 Feb 2017 00:41:24 GMT

Include your 4 digit PIN as well as the phone number in that message. Also, turn on email notification of private messages as you have only a limited to reset your account when notified.

If not sure how check here: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215