topic Re: my Rewards in Get Support

my Rewards

Quinmolac — Wed, 05 Jan 2022 17:50:44 GMT

I do not see my $1 Loyalty reward on my profile??? I have been with them for over a year !

Re: my Rewards

geopublic — Thu, 20 Aug 2020 17:44:46 GMT

@Quinmolac You will see it after your 13th plan renewal.

Re: my Rewards

AE_Collector — Thu, 20 Aug 2020 23:17:36 GMT

If you are just at the 1 year mark remember that your 12th renewal (Start of 13th month) is really only at Day 360, not a full year yet. So you wont get it then. It will show up after your renewal at day 360 and then will sit on your “loyalty” rewards line until the next renewal 30 days later when it moves up to become available cash which is used to lower your bill. So it does take a bit longer than most expect it to. Do you know what your start date was?

There Have been glitches in the past. Most people (me included) who started in Dec 2018 did NOT get their loyalty reward in or after Dec 2019 and had to contact a moderator to check it out. I am waiting to see if I automatically move up to two years loyalty this coming December.

AE_Collector

Re: my Rewards

Staliger — Thu, 20 Aug 2020 17:42:49 GMT

@Quinmolac Should appear on your 13th cycle of payment. If not, better to create a ticket with moderators by clicking on ? on bottom right of the page.

Re: my Rewards

Triguy — Thu, 20 Aug 2020 17:48:28 GMT

On the first plan renewal date, after 12 months of tenure as a Public Mobile member, you will begin to earn a recurring Loyalty Reward for as long as you remain an active Public Mobile customer on that account. Regardless of what plan you are on, your tenure will continue to accumulate as long as your account remains active. If your account is in a suspended state for more than 60 days in a year, your Loyalty Reward will be delayed by the number of days your account was suspended.

Re: my Rewards

Anonymous — Thu, 20 Aug 2020 18:06:40 GMT

@Quinmolac wrote:
I do not see my $1 Loyalty reward on my profile??? I have been with them for over a year !

Date of activation = 0
First renewal = 30
Second renewal = 60
Third renewal = 90
Fourth renewal = 120
Fifth renewal = 150
Sixth renewal = 180
Seventh renewal = 210
Eighth renewal = 240
Ninth renewal = 270
Tenth renewal = 300
Eleventh renewal = 330
Twelfth renewal = 360 (<365) - it's at this renewal that the reward would show up in the rewards area
Thirteenth renewal = 390 (>365) - it's at this renewal that the reward will convert into your Available Funds and reduce your plan cost. And thereafter etc for the other years

Where are you at in this?

Re: my Rewards

Quinmolac — Fri, 28 Aug 2020 13:00:24 GMT

Yup..... got it. I thought it would have been on my birthday but as you said it's on your anniversary date of sign up. Thanks for your help

Re: my Rewards

hana_rashid — Sun, 30 Aug 2020 03:54:32 GMT

It should appear after your 13th cycle, otherwise you can open a ticket and communicate with a moderator in your private messages, they are very helpful and respond very quick!