topic Re: paying my bill in Get Support

paying my bill

sssybliss — Wed, 05 Jan 2022 17:50:42 GMT

I am trying to pay the phone bill and i cant. the pin dont work and i cannot log in to my account to set up auto pay

Re: paying my bill

Staliger — Thu, 20 Aug 2020 17:26:46 GMT

@sssybliss did you try Forgot password option?

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: paying my bill

popping — Thu, 20 Aug 2020 17:27:18 GMT

@sssybliss wrote:
I am trying to pay the phone bill and i cant. the pin dont work and i cannot log in to my account to set up auto pay

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - "forgot password and answer to security question"

With this magic phrase, SIMon will give your a "Contact us" button to create a moderator support ticket.

After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

Re: paying my bill

Triguy — Thu, 20 Aug 2020 17:31:35 GMT

You can make a payment using recharge.com it ding.com but there is a service charge.

https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options

If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right corner.

Re: paying my bill

geopublic — Thu, 20 Aug 2020 17:32:44 GMT

@sssybliss wrote:
I am trying to pay the phone bill and i cant. the pin dont work and i cannot log in to my account to set up auto pay

@sssybliss Vouchers can take up to 24 hours to get activated before they can be entered. Just keep trying to enter the PIN every hour or so and if it doesn't work by the end of the day submit a ticket with the PIN number and ask Public to add the voucher to your account.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: paying my bill

pankajjoshi — Thu, 20 Aug 2020 18:29:44 GMT

Have moderator help you , im sure they will solve it for you

have your public mobile accont number handy incase they ask you