topic Re: pin in Get Support

Madye — Wed, 05 Jan 2022 17:50:24 GMT

i need to change my pin

Re: pin

Anonymous — Thu, 20 Aug 2020 01:28:32 GMT

@Madye wrote:
i need to change my pin

What exact PIN are you needing to change? What are you trying to do with it?

Re: pin

esjliv — Thu, 20 Aug 2020 01:38:11 GMT

@Madye wrote:
i need to change my pin

Hi @Madye ,

Contact the Moderator_Team via private message using this link.

Assuming you mean your Public Mobile PIN code created when you activated....

Re: pin

yanzhiqiang — Thu, 20 Aug 2020 01:39:32 GMT

You can contact moderator team by clicking "?" at bottom right.

Re: pin

Madye — Sat, 29 Aug 2020 20:28:19 GMT

it says i need to use my pin to up my plan. but i just bought a new sim

Re: pin

kb_mv — Sat, 29 Aug 2020 20:31:11 GMT

@Madye wrote:
it says i need to use my pin to up my plan. but i just bought a new sim

@Madye Why did you buy a new sim if you just wanted to change your plan? The PIN is the number you set when you activated your SIM. It is a security feature to protect you. If it's asking for your PIN it wants to verify that you are the owner of the account.

Re: pin

Madye — Sat, 29 Aug 2020 20:42:58 GMT

couldn’t remember it, and couldn’t sign in

Re: pin

Anonymous — Sat, 29 Aug 2020 20:46:32 GMT

@Madye wrote:
it says i need to use my pin to up my plan. but i just bought a new sim

If English is not your main language I suggest using translate.google.ca and type your detailed questions in there and then translate to English and then copy/paste the result here.

From your two posts it's very hard to tell what you're trying to do and what you have done.

You need a username/password to log in to the self-serve. Once in, you don't need any other identity information.

You need a PIN for doing further functions in the 611 service. But not to take your money.

Vouchers often call it a PIN for the code.

Edit after your recent post: if you look in all your email inboxes you should have the welcome email from here when you signed up. Then use that to use the Forgot your password? link. You would also need to answer the security question(s) that you had set up when you activated.

Re: pin

kb_mv — Sat, 29 Aug 2020 20:45:08 GMT

@Madye without your PIN you will have to convince the moderators that you are the legal owner of the account. Contact them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437