topic Re: Trying to figure out the discrepancy in Get Support

Trying to figure out the discrepancy

JanDew — Wed, 05 Jan 2022 17:50:22 GMT

Hi, can you tell me why I got a text saying I used up 75% of my data but then when I checked my account it said I’ve used 512MG and have 506MG left? (I have a total of 1024MG per month) That’s Just over 50% right? What am I missing?

Re: Trying to figure out the discrepancy

RossN — Wed, 19 Aug 2020 22:13:00 GMT

@JanDew wrote:
Hi, can you tell me why I got a text saying I used up 75% of my data but then when I checked my account it said I’ve used 512MG and have 506MG left? (I have a total of 1024MG per month) That’s Just over 50% right? What am I missing?

@JanDew hi it's probably just another errant message it happens all the time go by what you see in your self serve have a great day

Re: Trying to figure out the discrepancy

Staliger — Wed, 19 Aug 2020 22:24:03 GMT

@JanDew Just ignore the message. The correct amount is on your self-service account.

Re: Trying to figure out the discrepancy

JanDew — Wed, 19 Aug 2020 22:26:54 GMT

Thanks!

Re: Trying to figure out the discrepancy

popping — Wed, 19 Aug 2020 23:46:15 GMT

@JanDew

If your data usage line is showing usage of 512MB out of 1024MB, you can ignore the text message.

You may also take a screenshot of your current usage line with today's date and time for proof just in case you need to proof to PM moderator that your PM text message is wrong.

Data will stop when you reach the 1G limit.

yanzhiqiang — Wed, 19 Aug 2020 23:48:34 GMT

Data will stop when you reach the 1G limit.

Re: Trying to figure out the discrepancy

Hails01 — Mon, 30 Nov 2020 23:17:57 GMT

Why is PM saying my data has been used up when my phone is telling me I'm only at less then 50% of what PM is telling me?

Re: Trying to figure out the discrepancy

JK8 — Mon, 30 Nov 2020 23:21:39 GMT

@Hails01 wrote:
Why is PM saying my data has been used up when my phone is telling me I'm only at less then 50% of what PM is telling me?

There are text messages sent in error sometimes. Log into self service to confirms your usage.

Re: Trying to figure out the discrepancy

dabr — Mon, 30 Nov 2020 23:27:46 GMT

@Hails01 wrote:
Why is PM saying my data has been used up when my phone is telling me I'm only at less then 50% of what PM is telling me?

@Hails01 Unless your phone is showing the same timeline as your current PM plan cycle then the data usage will not match what is being shown in your self serve account. You can try changing the dates of phone usage to match your PM 30 day plan cycle to get a more accurate read of how much data you are using.

Edit: BTW if you're out of your plan data you have the option to purchase 1GB/$15 for non expiring data add-on to tide you over until your renewal.

Re: Trying to figure out the discrepancy

RosieR — Tue, 01 Dec 2020 00:59:34 GMT

@Hails01 wrote:
Why is PM saying my data has been used up when my phone is telling me I'm only at less then 50% of what PM is telling me?

Hi @Hails01 your phone cycle might not be the same as Public Mobile which is 30 days. It is advised that every renewal that you set your phone data cycle for 30 days.

Go to your self serve account https://selfserve.publicmobile.ca/

click View My Usage in Plans @Add-on. If a feature is not listed there, it may have been fully consumed and no longer available for use.

Re: Trying to figure out the discrepancy

Hails01 — Tue, 01 Dec 2020 00:53:52 GMT

Phone cycle is set to exact same as PM schedule

Re: Trying to figure out the discrepancy

Hails01 — Tue, 01 Dec 2020 00:55:01 GMT

Phone is showing the same timeline as PM schedule

Re: Trying to figure out the discrepancy

RosieR — Tue, 01 Dec 2020 01:12:55 GMT

@Hails01 wrote:
Phone is showing the same timeline as PM schedule

@Hails01 then check out your usage history

Re: Trying to figure out the discrepancy

gpixel — Tue, 01 Dec 2020 04:54:31 GMT

@Hails01 what does it say in your "overview"

if you still have data then ignore the text message

* it's best not to keep both connections active. either have wifi on or mobile data on. you've most likely used up your data when you lost connection to the wifi at some point.

Disable apps auto update
iTunes & App Stores > Turn Off Use Cellular / Mobile Data

Disable background data
Go to Settings > General > Background App Refresh > Turn it Off entirely or by selective Apps

Disable iCloud sync
Go to Settings > Cellular / Mobile Data > Turn Off iCloud Drive

Disable Wifi Assist
Go to Settings > Cellular / Mobile Data > scroll to bottom > Wi-Fi Assist > turn OFF

Disable data on certain apps
Go to Settings > Cellular > Scroll through and disable applications you don't want to used your Cellular Data

Re: Trying to figure out the discrepancy

Hails01 — Tue, 01 Dec 2020 04:49:21 GMT

There is no data left, just does not make sense that the phone is 90% of the time on wifi, data used on phone shows about half of what PM says I've used, thanks for your help though

Re: Trying to figure out the discrepancy

RosieR — Tue, 01 Dec 2020 04:54:32 GMT

@Hails01 wrote:
There is no data left, just does not make sense that the phone is 90% of the time on wifi, data used on phone shows about half of what PM says I've used, thanks for your help though

@Hails01 did you check your usage history as I suggested? You might have turned off wifi by accident.

Re: Trying to figure out the discrepancy

Jb456 — Tue, 01 Dec 2020 05:06:15 GMT

@Hails01 just to comment on "90% of time I'm on WiFi"

Your phone may have WiFi assist or wifi + (may be another similar name).

What this option does is. When connected to a wifi source if it noticed the WiFi signal is weak, having issues or not working it automatically switches back to Data so you're browsing / viewing experience is not interrupted..

You should turn that off.

You should also go into developer options and look for "Mobile data always on". Many phones have this and should also be turned off.

Then go through each app you have on your phone and select which ones can use both wifi and data, or just wifi or just data.

Also set updates for play store or apple to WiFi only as well as system updates.

I'm on 250mb per 30 days and since all my settings are correct I could (but I don't) leave data on 24/7 and it won't use a megabyte unless I want it to use my data.

Review all your phone settings to ensure minimal data is used without you using it.