topic Re: No data, but can phone and text in Get Support

No data, but can phone and text

CSL — Wed, 05 Jan 2022 17:50:15 GMT

Good day:)

Just got a new phone: Motorola G8.

My sim card with PM works perfectly on my old phone, with at least residual 50Mb of mobile data.

But on my new G8, it can only phone and text, and NO mobile connection.

Tried resetting network setting, and removing sim card.

Contacted Motorola but they said its not the problem on their end.

Cannot edit any APN setting as everything greys out, no + sign available

It connects to public mobile and telus automatically.

Please, anyone, im dying with this, really need your help!

Re: No data, but can phone and text

Staliger — Wed, 19 Aug 2020 19:53:05 GMT

@CSL When you enable data, can you send and receive MMS ?

Re: No data, but can phone and text

Anonymous — Wed, 19 Aug 2020 19:54:24 GMT

@CSL

Which exact submodel is it?

You might need to insert another SIM and use it to set an APN for here and then re/re the PM SIM and select the APN you entered with the other SIM.

Re: No data, but can phone and text

gpixel — Wed, 19 Aug 2020 19:54:28 GMT

@CSL try this fix. also login to your self serve to make sure you still have data remaining

Re: No data, but can phone and text

gblackma — Wed, 19 Aug 2020 20:40:31 GMT

@CSL check your APN settings and change it to the one below.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Save it, enable data and try sending an mms message and surfing the internet. If you can send / receive mms messages your seting are correct and data sgould work.

Re: No data, but can phone and text

AFeller — Tue, 20 Jul 2021 20:31:21 GMT

I have done this and still no data

Re: No data, but can phone and text

Anonymous — Tue, 20 Jul 2021 20:33:53 GMT

@AFeller : The obvious question is of course - have you turned on cell data. Then do you have any stop options set on the phone? Can you post screenshots of your APN settings?

Re: No data, but can phone and text

AFeller — Tue, 20 Jul 2021 21:39:14 GMT

Re: No data, but can phone and text

AFeller — Tue, 20 Jul 2021 21:41:01 GMT

Re: No data, but can phone and text

Anonymous — Tue, 20 Jul 2021 21:43:13 GMT

@AFeller :

APN = sp.mb.com

Proxy = nothing and use that number in

MMS Proxy = from above

See how that turns out.

Edit: There are a couple other things to try if this doesn't. And you could turn off that 4G calling option.

Re: No data, but can phone and text

softech — Tue, 20 Jul 2021 21:46:28 GMT

@AFeller What kind of phone do you have?

Look like you have joined sometime, so data was working on your CURRENT phone before? or you just changed a NEW phone?

My Account confirmed that you still have data on your current cycle?

Re: No data, but can phone and text

AFeller — Tue, 20 Jul 2021 21:56:14 GMT

Was working on old phone but not new phone

Re: No data, but can phone and text

AFeller — Tue, 20 Jul 2021 21:57:20 GMT

Moto G8 power lite

Re: No data, but can phone and text

AFeller — Tue, 20 Jul 2021 22:07:44 GMT

Yes I have gotten my phone 3 months ago and have not been able to use data since. The data worked on my old phone. Huawei p 20 pro was my old phone that broke.

Re: No data, but can phone and text

Anonymous — Tue, 20 Jul 2021 22:12:29 GMT

@AFeller : So how've you made out with the APN changes I suggested?

Re: No data, but can phone and text

softech — Tue, 20 Jul 2021 22:19:05 GMT

@AFeller did you enter those APN manually or it was picked up automatically?

try on Wifi.. update the system os to the latest one.. and try to do a Factory Reset and see if it works from there...

Re: No data, but can phone and text

pkara01 — Tue, 20 Jul 2021 22:20:03 GMT

check your APN settings and change it to the one below.

save it and you are all set.

Re: No data, but can phone and text

darlicious — Tue, 20 Jul 2021 22:38:49 GMT

@AFeller

Check for a software update. This the APN on my moto g7+.

Re: No data, but can phone and text

Anonymous — Tue, 20 Jul 2021 22:37:17 GMT

Folks...his APN settings from his screenshots have several things wrong. Can we hear from him as to how he did with the changes. He might be getting a little overwhelmed along with his other thread.

Re: No data, but can phone and text

AFeller — Tue, 20 Jul 2021 23:10:18 GMT

I did a reset and this is on automatic. Still no data.