topic Re: Change mobile phone number for free charge? in Get Support

Change mobile phone number for free charge?

Khosrow — Wed, 05 Jan 2022 17:49:32 GMT

Re: Change mobile phone number for free charge?

Anonymous — Tue, 18 Aug 2020 15:20:17 GMT

No charge. You can change it yourself every 30 days if you like.

Re: Change mobile phone number for free charge?

Triguy — Tue, 18 Aug 2020 15:36:06 GMT

To change your phone number: sign in to Self-Serve, select ‘Change Number' under 'My Profile' on the Overview page. Here, you can choose to select a new phone number or to transfer a wireless or wireline number from another provider.

You can change it once every 30 days.

Re: Change mobile phone number for free charge?

smp99 — Tue, 18 Aug 2020 15:26:44 GMT

To be clear - you are simply changing your number, and not porting from another provider. You can do this yourself. Porting requires moderator help for existing PM accts.

Re: Change mobile phone number for free charge?

Staliger — Tue, 18 Aug 2020 15:28:43 GMT

@Khosrow You are right. No charge. For free. You can change it once in 30 days.

Re: Change mobile phone number for free charge?

popping — Tue, 18 Aug 2020 16:18:24 GMT

You can port in a number any time your like without every 30 days restriction. I had port in two numbers to the same account with 1 week apart.

During PM working on the self-serve system, you need to create a moderator support ticket to port your number to PM with the magic phrase "Port Request" for quick service.

https://publicmobile.ca.ada.support/chat/