topic Re: Data Connectivity Problem in Get Support

Data Connectivity Problem

Felixbthe1 — Wed, 05 Jan 2022 17:48:55 GMT

Hi I have 1 GB on my plan but I am unable to connect to it, any help would be appreciated, thanks

Re: Data Connectivity Problem

gpixel — Mon, 17 Aug 2020 06:27:56 GMT

@Felixbthe1 hi what's the make and model of the device?

enable/disable airplane mode
reset your network settings
turn off your device remove the sim turn your device on and reinstall

Re: Data Connectivity Problem

cellphoneuser1 — Mon, 17 Aug 2020 06:28:23 GMT

@Felixbthe1

Did the data work ever? Go in account and look for amount of data remaining.

Re: Data Connectivity Problem

gblackma — Mon, 17 Aug 2020 13:09:30 GMT

@Felixbthe1 enable data and try sending an mms text message. If it works, you should be able to access data. If it doesn't. It's probably your APN settings. For better gelp. Wjats the make and model of your phone? Thanks.

Re: Data Connectivity Problem

will13am — Mon, 17 Aug 2020 13:19:18 GMT

@Felixbthe1 , problems with getting mobile data is usually associated with APN settings. I suggest performing a network reset if such function exists in the phone settings menu. Check that the following APN is set on the phone.

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified