topic Re: Moved provinces (data) in Get Support

Moved provinces (data)

NBCTHESLAP — Wed, 05 Jan 2022 17:48:51 GMT

Hello,

I am currently on the old $32/month plan (1 GB data, provincial call, international text) but at the end of the month I am changing it to the new $25/month plan (500 MB + 500 MB Autopay, Canada-wide call, international text).

I recently moved provinces (to MB) and now it appears that I can no longer access my data. Will this change once I get my new plan, or do Public Mobile plans limit data provincially? Can anyone offer any advice?

Thanks

Re: Moved provinces (data)

gpixel — Mon, 17 Aug 2020 00:22:48 GMT

Re: Moved provinces (data)

Anonymous — Mon, 17 Aug 2020 00:17:58 GMT

@NBCTHESLAP wrote:
Hello,

I am currently on the old $32/month plan (1 GB data, provincial call, international text) but at the end of the month I am changing it to the new $25/month plan (500 MB + 500 MB Autopay, Canada-wide call, international text).

I recently moved provinces (to MB) and now it appears that I can no longer access my data. Will this change once I get my new plan, or do Public Mobile plans limit data provincially? Can anyone offer any advice?

Thanks

I suspect it's coincidental that you've used all your plan data. Provincial should only affect calling.

Edit: perhaps flip in/out of airplane mode. You can check your overview page for the data counter. If it's not there then you've used it.

Re: Moved provinces (data)

NBCTHESLAP — Wed, 26 Aug 2020 15:12:01 GMT

I just read on an old post that data is Canada-wide. I actually just realized my data was disabled on my phone. I fixed that and my data works now.

Thanks all for the advice

[It pays to help yourself, eh? ......... Luddite]

Re: Moved provinces (data)

Anonymous — Mon, 17 Aug 2020 00:20:34 GMT

@NBCTHESLAP wrote:
I just read on an old post that data is Canada-wide. I actually just realized my data was disabled on my phone. I fixed that and my data works now.

Thanks all for the advice

Thanks for being brave with the duh moment. 🙂 Funny how sometimes it's the simplest of things.

Re: Moved provinces (data)

computergeek541 — Mon, 17 Aug 2020 00:19:23 GMT

@gpixel That's not correct. There is no such thing as provincial data. The "provincial" part only relates to outgoing phone calls.

@NBCTHESLAP The fact that you moved to a different provonce is not a factor for data.