topic Re: Sim card in Get Support

Sim card

tamaraxo12 — Wed, 05 Jan 2022 17:48:47 GMT

Bought my plan, SIM card is activated but when I tried to sign up it’s says SIM card num invalid

Re: Sim card

Anonymous — Sat, 22 Aug 2020 04:35:14 GMT

@tamaraxo12 wrote:
Bought my plan, SIM card is activated but when I tried to sign up it’s says SIM card num invalid

So you got the SIM and plan all done in a store?

You need the self-serve account setup...not activation.

Click on My Account upper right and on the right side lower down you can create your account.

Re: Sim card

geopublic — Sat, 22 Aug 2020 05:02:22 GMT

@tamaraxo12 Click below to create your account:

https://selfserve.publicmobile.ca/self-registration/

Re: Sim card

tamaraxo12 — Sat, 22 Aug 2020 05:35:50 GMT

it wont let me put sim card in as it says not supported and when i try to sign up online it says sim card number invalid

Re: Sim card

geopublic — Sat, 22 Aug 2020 05:47:56 GMT

@tamaraxo12 That error means that your phone is locked to your previous provider. You need to get it unlocked by contacting them.

Re: Sim card

cellphoneuser1 — Sat, 22 Aug 2020 06:17:40 GMT

@tamaraxo12 You don't need to enter sim card number. It says invalid because you've already signed up. The store activated your sim card.

Re: Sim card

tamaraxo12 — Sat, 22 Aug 2020 11:43:24 GMT

so when i go to self serve what to i click and what do i fill out

Re: Sim card

gblackma — Sat, 22 Aug 2020 12:19:24 GMT

@tamaraxo12 first you have to get your phone unlocked from your previous provider. You will need your imei number dial *#06# to get it. If its a Samsung phone contact Samsung online and ask them to unlock it for you.

Once your phone is unlocked and working properly. Use this link https://selfserve.publicmobile.ca/self-registration/ to open your self service account. Welcome to PM. Stay safe.

Re: Sim card

tamaraxo12 — Sun, 23 Aug 2020 18:16:00 GMT

thanks i finally got thru to bell and they unlocked my phone and everything is good to go 😊

Re: Sim card

88Madcap88 — Tue, 01 Dec 2020 23:33:55 GMT

I received 2 (two) SIM cards for some reason. Will I get a refund if I return one of them?

Re: Sim card

JK8 — Tue, 01 Dec 2020 23:38:28 GMT

@88Madcap88 wrote:
I received 2 (two) SIM cards for some reason. Will I get a refund if I return one of them?

If you got 2 for the price of one then that is a sweet deal. I doubt you will receive a refund if you send one back.