topic Re: Unlocking phone in Get Support

Unlocking phone

feyn — Wed, 05 Jan 2022 17:48:45 GMT

I have an old Moto G phone that I purchased from Public Mobile back in 2013 when the switch to Telus happened. It appears to be locked to Public's network. I would like to unlock it since I recently upgraded and I know someone else who could use it. How would I go about doing that?

Re: Unlocking phone

geopublic — Sat, 22 Aug 2020 04:24:01 GMT

@feyn Click on the ? bottom right type mod and submit a ticket provide the IMEI number and they will unlock it for you.

Re: Unlocking phone

Anonymous — Sat, 22 Aug 2020 04:28:35 GMT

@feyn wrote:
I have an old Moto G phone that I purchased from Public Mobile back in 2013 when the switch to Telus happened. It appears to be locked to Public's network. I would like to unlock it since I recently upgraded and I know someone else who could use it. How would I go about doing that?

Does it use a SIM?

Public Mobile started out using CDMA.

Re: Unlocking phone

computergeek541 — Sat, 22 Aug 2020 04:30:30 GMT

@Anonymous wrote:
@feyn wrote:
I have an old Moto G phone that I purchased from Public Mobile back in 2013 when the switch to Telus happened. It appears to be locked to Public's network. I would like to unlock it since I recently upgraded and I know someone else who could use it. How would I go about doing that?
Does it use a SIM?
Public Mobile started out using CDMA.

The Moto G sold by Public Mobile does take a sim card. The CDMA devices that Public Mobile originally sold had really no household names when it came to brands of devices.

Re: Unlocking phone

feyn — Sat, 22 Aug 2020 04:34:28 GMT

How do I submit a ticket? The chatbot doesn't understand what I'm asking.

Re: Unlocking phone

computergeek541 — Sat, 22 Aug 2020 04:46:57 GMT

@feyn wrote:
How do I submit a ticket? The chatbot doesn't understand what I'm asking.

I'm not really supposed to say this, but just type in "rep" and then select "account specific questions". Be sure to select the apprprorpiate service categories. I see that Public Mobile has tweaked things now, making it even more difficult to open a ticket than before.