topic Re: Two Apps cannot connect with mobile data in Get Support

Two Apps cannot connect with mobile data

Avy — Wed, 05 Jan 2022 17:48:38 GMT

I've been on Public Mobile for over a year. All was well until I got a new phone last week. Everything works except two apps only work on WiFi - they will not connect with mobile data. I've tried all the suggested solutions I can search out. The new phone is a Moto G8 Power with Android 10. All apps work on mobile data except my two security camera apps. They just say "connecting", but never do. In settings for Android 10, I've made sure Background data is ON, and Unrestricted Data is ON for the two apps. I've also made sure Power optimization is turned off for the apps. I've tried a few suggestions on Android forums and sites, but nothing helps. I've tried removing my Google accounts and re-adding them and yes, I've tried rebooting the phone. I've tried clearing caches where suggested as well.

I'm in Ontario, and my APN settings (which set up automatically) are:

NAME: Mobile Internet

APN: sp.mb.com

PROXY: Not set

PORT: Not set

USERNAME: Not set

PASSWORD: Not set

SERVER: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS PROXY: mmscproxy.mobility.ca

MMS PORT: 8799

MCC: 302

MNC: 220

AUTHENTICATION TYPE: Not set

APN TYPE: default,mms,agps,supl,fota,hipri

APN PROTOCOL: IPv4

APN ROAMING PROTOCOL: IPv4

APN ENGABLE/DISABLE: APN enabled

BEARER: Unspecified

MVNO TYPE: GID

MVNO VALUE: 4D4F

Re: Two Apps cannot connect with mobile data

gpixel — Sun, 16 Aug 2020 19:16:07 GMT

@Avy try clearing the apps data and cache. otherwise uninstall the apps restart your phone and then reinstall the apps again

try resetting your network settings

Re: Two Apps cannot connect with mobile data

gblackma — Sun, 16 Aug 2020 19:18:54 GMT

@Avy try changing to these APN settings below

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 8799
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Re: Two Apps cannot connect with mobile data

Avy — Sun, 16 Aug 2020 20:54:09 GMT

Tried clearing the cache for the apps - no change

Uninstalled the apps, rebooted the phone, installed the apps again - no change

When you say "resetting your network settings", I'm not sure what you mean. Do you mean the APN settings? I tried the settings suggested by gblackma, but no change.

Re: Two Apps cannot connect with mobile data

gpixel — Sun, 16 Aug 2020 20:54:17 GMT

@Avy to reset your network settings

open settings
scroll down to system
tap on reset options
tap reset wifi,mobile & Bluetooth
tap reset settings and restart

leave the APN settings alone when you do this reset and then test

Re: Two Apps cannot connect with mobile data

gblackma — Sun, 16 Aug 2020 20:55:06 GMT

@Avy

Reset Network Settings MOTOROLA Moto G8 Plus

At very beginning, turn on the mobile by holding the Power button for a couple of seconds.
In the second step swipe up the screen and select Settings from Main Menu.
Then choose System and Reset.
Afterward tap Network Settings Reset and Reset Settings.
At the end select Reset Settings.
Great!

Then try using the APN settings that I gave you.

Re: Two Apps cannot connect with mobile data

Avy — Sun, 16 Aug 2020 21:41:56 GMT

Thank You! It worked - much appreciated.

Re: Two Apps cannot connect with mobile data

apple0 — Thu, 26 Mar 2026 01:02:18 GMT

I have the same Problem. since i switched to eSIM, it was working fine before (with physical SIM)