topic Re: Account Port in Get Support

Account Port

gpixel — Wed, 05 Jan 2022 17:48:29 GMT

hey guys,

my parents are planning to move over to public. my mother wants to keep her phone at virgin for a bit longer, but she isnt the primary account holder. if i port my fathers account, will it close both accounts at virgin?

Re: Account Port

gblackma — Sat, 22 Aug 2020 00:31:02 GMT

@gpixel I would contact virgin and ask them. Stay safe.

Re: Account Port

popping — Sat, 22 Aug 2020 00:32:08 GMT

@gpixel wrote:
hey guys,

my parents are planning to move over to public. my mother wants to keep her phone at virgin for a bit longer, but she isnt the primary account holder. if i port my fathers account, will it close both accounts at virgin?

The Virgin account owner owns both numbers. After porting a number out, your father is still own the account with the remaining number.

It will be a separate account if Virgin did the credit check on your mother.

It does not matter whether both number in separate accounts or in one account.

Re: Account Port

gpixel — Sat, 22 Aug 2020 00:47:22 GMT

@popping I see, if he ports his number to pm. my mother's account will still be active at virgin, under my fathers name. 👍 thanks

Re: Account Port

popping — Sat, 22 Aug 2020 01:52:40 GMT

@gpixel wrote:
@popping I see, if he ports his number to pm. my mother's account will still be active at virgin, under my fathers name. 👍 thanks

Make sure to double check the correct phone number to be ported. Otherwise, you will get an earful.

Re: Account Port

SgdFranklin — Sat, 22 Aug 2020 02:12:39 GMT

We just did something similar with Fido. I ported my number, my wife will port later, however, the account is still active with Fido for now.

I suspect it'd be the same with Virgin.