topic Re: Account locked out? in Get Support

Account locked out?

elainec10 — Wed, 05 Jan 2022 17:48:06 GMT

Hi there,

I tried to use my email to log in and it says my account has been locked out and I have no idea why?

Thanks,

Elaine

Re: Account locked out?

Triguy — Fri, 21 Aug 2020 20:24:34 GMT

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot. You could also try the forgot password link. If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Account locked out?

gblackma — Fri, 21 Aug 2020 20:24:58 GMT

@elainec10 Try the forgot password link to get back into your self service account. If that fails contact the moderators and ask them to for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Account locked out?

esjliv — Fri, 21 Aug 2020 20:25:16 GMT

Hi @elainec10 ,

Have you tried the "forgot password" option?

Try clearing your cache, restart your computer or phone, then try again.

If you still get this message, contact the moderators via private message, by clicking this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account locked out?

elainec10 — Fri, 21 Aug 2020 20:26:40 GMT

going with the forgetting password also says I am locked out=/ which is weird. first time trying to log in today. so I will try restarting before I message