topic Charged twice in Get Support

Charged twice

RobCarn — Wed, 05 Jan 2022 17:47:45 GMT

Hi I was charged for my SIM card twice. I want to know how I can get one of them refunded.

Re: Charged twice

iliketotalk — Sat, 15 Aug 2020 00:09:20 GMT

@RobCarn wrote:
Hi I was charged for my SIM card twice. I want to know how I can get one of them refunded.

@RobCarn hello try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: Charged twice

RossN — Sat, 15 Aug 2020 00:12:03 GMT

@RobCarn contact a moderator click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator mention overcharged for sim check the envelope top right corner for a reply response time is 2 to 48 hours

Re: Charged twice

gblackma — Sat, 15 Aug 2020 00:12:48 GMT

@RobCarn what do you mean charged for you SIM twice? Thanks. Welcome to the community. Stay safe.