topic Re: AutoPay $2 Reward not applied anymore in Get Support

AutoPay $2 Reward not applied anymore

Lra — Wed, 05 Jan 2022 17:47:42 GMT

Hi all,

By choosing AutoPay, I have $2 off of my monthly invoice if I understand correctly.

So instead of paying $15 per month, I pay $13.

The $2 reward was applied with no issue until May 2020 when I was charged $14.56 instead of $13 like the previous months of March and April.

Am I missing something? Could someone please explain?

Thanks in advance for your help.

Re: AutoPay $2 Reward not applied anymore

RossN — Fri, 14 Aug 2020 23:34:39 GMT

@Lra wrote:
Hi all,

By choosing AutoPay, I have $2 off of my monthly invoice if I understand correctly.

So instead of paying $15 per month, I pay $13.

The $2 reward was applied with no issue until May 2020 when I was charged $14.56 instead of $13 like the previous months of March and April.

Am I missing something? Could someone please explain?

Thanks in advance for your help.

@Lra hi you also have to add on your taxes 13.00 times 12% equals 14.56

Re: AutoPay $2 Reward not applied anymore

gblackma — Fri, 14 Aug 2020 23:32:09 GMT

@Lra you got away without paying taxes the first 2 30 day cycles. Then you were charged $13 + 12% applicable taxes. Stay safe.

Re: AutoPay $2 Reward not applied anymore

AE_Collector — Fri, 14 Aug 2020 23:33:30 GMT

Yes looks like you are in a province with 12% taxes so $13 becomes $14.56. Previous months should have been the same charge to your credit card. If you are looking at your Self Serve account online it doesn’t show the taxes.

AE_Collector

Re: AutoPay $2 Reward not applied anymore

LovesToPM — Fri, 14 Aug 2020 23:42:30 GMT

Hi @Lra

If you're paying less than $15, then you must be receiving some kind of reward.

Please logon your self-serve account and check your payment history. For comparison purposes, you can see the last 6 months.

As mentioned, the charges shown on payment history (self-serve account) do not include taxes. However the charges to your credit/debit card will always include taxes.

Re: AutoPay $2 Reward not applied anymore

Anonymous — Fri, 14 Aug 2020 23:40:07 GMT

@Lra wrote:
Hi all,

By choosing AutoPay, I have $2 off of my monthly invoice if I understand correctly.

So instead of paying $15 per month, I pay $13.

The $2 reward was applied with no issue until May 2020 when I was charged $14.56 instead of $13 like the previous months of March and April.

Am I missing something? Could someone please explain?

Thanks in advance for your help.

On your first renewal, were you perchance charged $1.12 on your payment card? Or perhaps $12.32? Then now you're at $14.56?

Re: AutoPay $2 Reward not applied anymore

geopublic — Fri, 14 Aug 2020 23:50:46 GMT

@Lra Consider yourself lucky. 🙂

Re: AutoPay $2 Reward not applied anymore

mimmo — Sat, 15 Aug 2020 02:11:48 GMT

@Lra if you can post a screenshot of your payment history in self serve we can help you confirm what is exactly happening.

Re: AutoPay $2 Reward not applied anymore

BEER — Sat, 15 Aug 2020 17:26:49 GMT

@Lra wrote:
Hi all,

By choosing AutoPay, I have $2 off of my monthly invoice if I understand correctly.

So instead of paying $15 per month, I pay $13.

The $2 reward was applied with no issue until May 2020 when I was charged $14.56 instead of $13 like the previous months of March and April.

Am I missing something? Could someone please explain?

Thanks in advance for your help.

13+13%=14.69 ------- seems like they gave you an additional .10 cent discount.