topic Re: extended absence voicemail intoduction "you have reached" in Get Support

how do I deactivate my extended absence voicemail

elanastacey — Wed, 05 Jan 2022 17:47:39 GMT

Hello,

I set up an extended absence message on my voicemail a few weeks ago, and I can't figure out how to remove it and replace it with my general primary greeting. The system gives me the option to record "Greeting 1" but doesn't give me the option to activate it. Help?!

Re: how do I deactivate my extended absence voicemail

popping — Fri, 14 Aug 2020 23:15:15 GMT

@elanastacey wrote:
Hello,
I set up an extended absence message on my voicemail a few weeks ago, and I can't figure out how to remove it and replace it with my general primary greeting. The system gives me the option to record "Greeting 1" but doesn't give me the option to activate it. Help?!

https://www.publicmobile.ca/en/bc/get-help/articles/add-an-extended-absence-greeting

Follows the following flowchart:

[3]Greetings --> [4]Extended Absence --> [7]Delete

Re: how do I deactivate my extended absence voicemail

LovesToPM — Fri, 14 Aug 2020 23:06:35 GMT

Hi @elanastacey

Call 611. From options menu, press 3, then 4, then 7.

More info here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Features/ta-p/249348

Re: how do I deactivate my extended absence voicemail

gblackma — Fri, 14 Aug 2020 23:06:57 GMT

@elanastacey go 3 - greeting 4 - extended absence greeting 7 - delete. See picture in help article.

https://www.publicmobile.ca/en/on/get-help/articles/add-an-extended-absence-greeting

Stay safe.

Re: how do I deactivate my extended absence voicemail

RossN — Fri, 14 Aug 2020 23:07:18 GMT

@elanastacey wrote:
Hello,
I set up an extended absence message on my voicemail a few weeks ago, and I can't figure out how to remove it and replace it with my general primary greeting. The system gives me the option to record "Greeting 1" but doesn't give me the option to activate it. Help?!

@elanastacey hi try this

dial into your voicemail and log in with your PIN.
In the main menu, press 3 (manage greetings),
then 4 (manage extended absence greeting),
then 4 to turn off your extended absence greeting

Re: how do I deactivate my extended absence voicemail

elanastacey — Sat, 15 Aug 2020 00:16:25 GMT

Thanks everyone! This worked perfectly. Wonderful community here 🙂

Elana

Re: extended absence voicemail intoduction "you have reached"

cory_c — Tue, 08 Sep 2020 23:22:53 GMT

Hi,

I've managed to delete the extended message but when I dial my number it still indicates "you have reached....". How can I change this so that it states the telephone number and does not allow messages to be left?

Thanks

cory_c

Re: extended absence voicemail intoduction "you have reached"

Daps — Tue, 08 Sep 2020 23:37:24 GMT

@cory_c wrote:
Hi,
I've managed to delete the extended message but when I dial my number it still indicates "you have reached....". How can I change this so that it states the telephone number and does not allow messages to be left?
Thanks
cory_c

@cory_c I think you will need to use the extended absence greeting.

Call your voicemail and try this

- Press 3 to manage greetings.
- Then 4 for extended absence greeting.
- Then 2 to record your message stating your phone number.

- Press 5 so that messages are not allowed after greeting.
- Then 4 to turn on greeting.

How to add an extended absence greeting: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Features/ta-p/249348

Re: extended absence voicemail intoduction "you have reached"

cory_c — Sun, 13 Sep 2020 16:51:36 GMT

Thanks for your help. Actually what I want to do is set up the default message without my name and found the answer here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-to-setup-voicemail-with-default-greeting/td-p/53341/page/2

Re: extended absence voicemail intoduction "you have reached"

Anonymous — Sun, 13 Sep 2020 16:57:51 GMT

@cory_c

Excellent searching skills. 🙂