topic Re: Regarding internet plan in Get Support

Regarding internet plan

Sekhon5670 — Wed, 05 Jan 2022 17:47:31 GMT

Hi there am using public mobile sim card from last one year it was really good experience with you guys but this time i have trouble to use my internet plan after rnewing my plan this month my cellular data not working as 4G internet anymore can you guys take a look that will be appreciate thanks?

Re: Regarding internet plan

will13am — Fri, 14 Aug 2020 19:49:07 GMT

@Sekhon5670 what do you mean cellular data is not working as 4G? Is data working at all? Sometimes depending on location, the connection can drop down to 3G.

Re: Regarding internet plan

gpixel — Fri, 14 Aug 2020 19:51:50 GMT

@Sekhon5670 the data may not have provisioned correctly when renewing

you can contact customer support mods here

type "data troubleshooting"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Regarding internet plan

Staliger — Fri, 14 Aug 2020 20:00:18 GMT

@Sekhon5670 Did you restart your phone or your network settings? If you have the ability to check the sim in another phone, please do so.