topic Re: date added doesn't show on in Get Support

date added doesn't show on

Tt819 — Wed, 05 Jan 2022 17:47:19 GMT

I paid the date added, but until now it doesn't show on in my account?

Re: date added doesn't show on

Triguy — Fri, 14 Aug 2020 14:35:24 GMT

Do you mean a add-on does not appear in your self serve account ?

It is a two step process - you need to purchase and add it to your account.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: date added doesn't show on

kselmak — Fri, 14 Aug 2020 15:01:19 GMT

Did you just pay it did you complete the purchase

Loading money is half the process, you must complete purchase after putting money in your account

Re: date added doesn't show on

BEER — Fri, 14 Aug 2020 15:10:10 GMT

@Tt819 wrote:
I paid the date added, but until now it doesn't show on in my account?

Did you perhaps make a little typo and meant to say data?

Re: date added doesn't show on

Staliger — Fri, 14 Aug 2020 15:18:13 GMT

@Tt819 make sure that you actually bought a data addon. It is a 2 step process. First, you add funds to your account and then select and buy the addon.

Re: date added doesn't show on

Tt819 — Fri, 14 Aug 2020 15:21:01 GMT

Thanks, got it