topic Re: Service very poor in Get Support

Service very poor

govindadaz — Wed, 05 Jan 2022 17:47:04 GMT

I am having trouble just getting a basically strong signal

I am in a rural area...before I was with Koodo, so the same tower is being utilized by Public

I also have a webooster and it isn't picking up any signal either

Re: Service very poor

will13am — Thu, 13 Aug 2020 20:30:34 GMT

@govindadaz , what you describe is a strange behavior considering Koodo and Public Mobile run on the same network. The only difference is Koodo supports VoLTE for phone calls on certain models of phones where as phone calls are strictly on 3G for Public Mobile.

Re: Service very poor

geopublic — Thu, 13 Aug 2020 20:30:57 GMT

@govindadaz wrote:
I am having trouble just getting a basically strong signal
I am in a rural area...before I was with Koodo, so the same tower is being utilized by Public
I also have a webooster and it isn't picking up any signal either

@govindadaz Maybe there is a temp problem with the tower. Are you using the same phone that you used when you were with Koodo? Also Koodo supports VoLTE for calling but Public unfortunately does not so maybe that is the problem.

Re: Service very poor

azeemhaq — Thu, 13 Aug 2020 20:57:11 GMT

This could be temporary because telecom networks are like machines, they need maintenance too sometime. Normally scheduled maintenance in off peak hours, usually midnight when usage is relatively less, however, sometime sudden unforeseen problem can happen and due to urgent maintenance requirements service can be interrupted temporarily.

If the problem continues for longer time, then probably you should check the same area coverage using another mobile handset. if the problem persists, then probably you could be at low coverage area.

Thanks

Re: Service very poor

gpixel — Thu, 13 Aug 2020 21:23:38 GMT

I think pm needs to update their coverage map and add the toggle for LTE and HSPA+ so customers actually know how the talk coverage is on public mobile...

it's actually a big difference in the west when you toggle the LTE option off.

whats the make and model of the device? try resetting your network settings

Re: Service very poor

darlicious — Thu, 13 Aug 2020 21:08:13 GMT

@govindadaz

If you had better signal strength with public mobile at the same location and this has happened recently try putting your phone in airplane mode for a couple of minutes. You could just need to refresh your connection.

Re: Service very poor

govindadaz — Fri, 14 Aug 2020 14:30:42 GMT

Its a mi max 3 xaoimi

I have it set to 3g....

thx

Re: Service very poor

govindadaz — Fri, 14 Aug 2020 14:33:01 GMT

Yes same phone

I've set it to 3g...which is supposed to be stronger? i read somewhere...for calls that is

Re: Service very poor

darlicious — Sat, 15 Aug 2020 01:18:54 GMT

@govindadaz

Toggling airplane mode on/off disconnects and reconnects you to the network. Thats often the reason for a poor signal. Have you had any issues with your texting as well?