topic Re: Can't receive calls in Get Support

Can't receive calls

kumurd — Wed, 05 Jan 2022 17:46:41 GMT

I have switched my phone number to Public Mobile 2 weeks ago. I was previously using VoIP and I am aware that it takes up to 2 business days for landline/Voip to port the number. But it hasn't happened yet, I can make calls but can't receive them. I tried contacting Voip and they said that there is nothing they can do about this issue. I deleted my number from VoIP system but the issue is still persisting. I also filled a ticket last week with Public Mobile but I haven't heard anything yet can someone help me please?

Re: Can't receive calls

Triguy — Thu, 13 Aug 2020 12:33:47 GMT

Try rebooting your phone. Also try marking your phone lost the wait 5 minutes then mark it found.

Re: Can't receive calls

gblackma — Thu, 13 Aug 2020 12:35:46 GMT

@kumurd FYI it usually takes upt to 7 days to transfer a voip number and can take up to 2 weeks. However since you deleted your voip number, you probably lost it. You should log into your self service account, use use the change number option and choose a new number. Stay safe.

Re: Can't receive calls

gpixel — Thu, 13 Aug 2020 12:49:56 GMT

@kumurd check your inbox for unread messages. you may have already received a response from moderators. just create another ticket and they will get back to you soon. just keep an eye on your inbox for a response.

Re: Can't receive calls

kumurd — Thu, 13 Aug 2020 12:56:52 GMT

@Triguy Thank you for the tip, sadly it didn't work

Re: Can't receive calls

kumurd — Thu, 13 Aug 2020 13:03:31 GMT

@gblackma is there no other way to recover my old number? Choosing a new number would definitely fix my problem but there are a lot of services connected to this number and I'm reluctant to let it go...

Thanks and have a great day!

Re: Can't receive calls

gblackma — Thu, 13 Aug 2020 13:06:46 GMT

@kumurd you can contact your voip provider and ask them to see if you can get it back and then port it over again to PM.

Re: Can't receive calls

kumurd — Thu, 13 Aug 2020 13:15:26 GMT

@gblackma I emailed them thank you for the help

Re: Can't receive calls

kumurd — Thu, 13 Aug 2020 14:36:21 GMT

My previous carrier brought back my number and provided updated information for me to be able to re-submit a ticket 👍