topic Re: How I can restaurate my account? in Get Support

How I can restaurate my account?

5134829143 — Tue, 04 Jan 2022 18:26:47 GMT

How I can restaurate my Public Mobil account if I forgot my password and security question?

Re: How I can restaurate my account?

makkahn28 — Sun, 03 May 2015 04:54:06 GMT

Hello. Did you Join PM Before Jan 27 2015? if so, Use the *611 on your cell to call PM, And they'll reset your Account Pin

Re: How I can restaurate my account?

makkahn28 — Sun, 03 May 2015 04:55:42 GMT

If After Jan 27 2015, then You'll have to Email Public Mobile and await their reply back within 24-48 HRS

Re: How I can restaurate my account?

makkahn28 — Sun, 03 May 2015 04:59:53 GMT

Call Centre Hr. of operation:
Mon-Fri: 9:00am-21:00pm
Sat: 9:00am-19:00pm
Sun: 9:00am-18:00pm

Re: How I can restaurate my account?

makkahn28 — Sun, 03 May 2015 05:01:22 GMT

PM doesn't respond to emails during weekends, unfortunately
Only Weekdays

Re: How I can restaurate my account?

Martin — Sun, 03 May 2015 05:10:44 GMT

makkahn28,

The call centre hours on Sunday are the same as Saturday's: 9:00 am to 7:00 pm.

Koodo Mobile closes at 6:00 pm on Sunday.

Re: How I can restaurate my account?

makkahn28 — Sun, 03 May 2015 05:22:42 GMT

Oh? I could have sworn PM's Sunday hr. ended at 6:00pm. Guess I made an Error. My Mistake. Thanks for pointing that out @Martin. Bravo to you for pointing that out

Re: How I can restaurate my account?

Leo-Lennox — Sun, 03 May 2015 13:53:45 GMT

These times quoted ... are they local time PDT or ....?

Just a reminder that central Canada is just a small part of the country.

And on a related point ... if I were king everyone would use these date and time formats or have their heads chopped off:-

YYY-MM-DD hh:mm:ss

Re: How I can restaurate my account?

Cyber — Sun, 03 May 2015 14:00:56 GMT

@Leo-Lennox,

Since you forget your security question, you have to send an email to have your password recovered.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "My Account"

- Choose "Passwords"

- Choose "I have a question related to my PIN or password"

Then click on "Email Us" and fill up the form.

An agent of Public Mobile will try to answer you ASAP.

Re: How I can restaurate my account?

makkahn28 — Sun, 03 May 2015 17:49:46 GMT

@Leo-Lennox, so humorous. But, there can only be room for one. And a half.

Besides, Shouldn't it be: DD/MM/YY

or: MM/DD/YY

But I do agree with this: WK/DD/HH/MM/SS/Millisecond

Re: How I can restaurate my account?

Leo-Lennox — Sun, 03 May 2015 19:09:39 GMT

I looked it up on Wikipedia and there is a standard which has been adopted by Canada. PM should adopt the Canadian standard.

The standard date and time format in Canada is ISO 8601, or [YYYY]-[MM]-[DD]T[hh]:[mm]:[ss]. Although different calendar date formats are found in Canada, both in French and in English, the Treasury Board of the Government of Canada has mandated the use of the ISO 8601 date format to eliminate calendar-date errors in information transfer.[1] As a consequence, The Canadian Standards Association has implemented the ISO 8601 specification through national standard CSA Z234.5:1989

Re: How I can restaurate my account?

makkahn28 — Sun, 03 May 2015 19:25:01 GMT

@leo-Lennox, that's very intuitive. But, can Wikipedia be fully trusted?