topic Re: Call Forwarding Error - Not available on plan in Get Support

Call Forwarding Error - Not available on plan

ycc374 — Wed, 05 Jan 2022 17:44:40 GMT

On a Regular PM plan - when trying to forward the phone - get an error that the feature is not available. Considering that CF is available for all PM plans... I think there is back end issue here. Submitted a MOD ticket :147979-270 - hoping to get a faster response here perhaps... kinda in a time sensitive place here.

Re: Call Forwarding Error - Not available on plan

Anonymous — Mon, 10 Aug 2020 15:53:18 GMT

@ycc374 wrote:
On a Regular PM plan - when trying to forward the phone - get an error that the feature is not available. Considering that CF is available for all PM plans... I think there is back end issue here. Submitted a MOD ticket :147979-270 - hoping to get a faster response here perhaps... kinda in a time sensitive place here.

If you're trying to forward to a US number...you can't. Perhaps the number you're trying to forward to hasn't been updated in the system. There are always newer area codes coming on stream every now and again that telco's need to update their systems for.

Re: Call Forwarding Error - Not available on plan

hairbag1 — Mon, 10 Aug 2020 15:54:09 GMT

@ycc374 wrote:
On a Regular PM plan - when trying to forward the phone - get an error that the feature is not available. Considering that CF is available for all PM plans... I think there is back end issue here. Submitted a MOD ticket :147979-270 - hoping to get a faster response here perhaps... kinda in a time sensitive place here.

Watch the little envelope icon on top right side of this page...that's where you'll get a response from moderator team.

Re: Call Forwarding Error - Not available on plan

gpixel — Mon, 10 Aug 2020 16:02:04 GMT

@ycc374

enable/disable airplane mode
turn off your phone, take the sim out, turn the phone on and reinstall
dial ##004# to reset all call forwarding, then retry forwarding

Re: Call Forwarding Error - Not available on plan

ycc374 — Mon, 10 Aug 2020 16:05:20 GMT

I actually went through and cancelled all call forwarding from #21# > #004# and then it finally registered the unconditional

thanks!

Re: Call Forwarding Error - Not available on plan

Nezgar — Wed, 12 Aug 2020 06:06:19 GMT

@gpixel wrote:
dial ##004# to reset all call forwarding, then retry forwarding

##004# clears all "conditional" call forwards, and I was going to suggest also ##21# to also clear any "unconditional" forwards - something to add to your list for next time. Looks like @ycc374 got it figured out though!