topic Re: Moderator in Get Support

Moderator

magdalina — Wed, 05 Jan 2022 17:44:38 GMT

Hi, today i tried to make a payment for my phone but when i try to dial *611 it tells me that this number is not saved and i cant get to the options

Re: Moderator

Triguy — Mon, 10 Aug 2020 15:34:52 GMT

Here is more info.

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-through-611

Re: Moderator

gblackma — Mon, 10 Aug 2020 15:41:51 GMT

@magdalina log into your self service account is your account active or suspended? Thanks. Stay safe.

Re: Moderator

hairbag1 — Mon, 10 Aug 2020 15:51:52 GMT

@magdalina wrote:
Hi, today i tried to make a payment for my phone but when i try to dial *611 it tells me that this number is not saved and i cant get to the options

When you dial 611 to make payment, make sure you're using your cell phone to make the call.

Re: Moderator

Anonymous — Mon, 10 Aug 2020 15:55:11 GMT

@hairbag1 wrote:
@magdalina wrote:
Hi, today i tried to make a payment for my phone but when i try to dial *611 it tells me that this number is not saved and i cant get to the options
When you dial 611 to make payment, make sure you're using your cell phone to make the call.

Or 18554public from any phone. But I'd be more interested in what exactly the 611 call is coming back with.

Re: Moderator

gpixel — Mon, 10 Aug 2020 16:15:30 GMT

@magdalina hi you can contact moderators here

type "cannot process payment"
(use the chat bubble options, click "voucher" then click "contact us" then click "submit a ticket, click me" option)

https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response