topic Re: Pay my bill in Get Support

Pay my bill

davidsarmiento1 — Wed, 05 Jan 2022 17:44:22 GMT

Hi, I need to pay my bill but I cannot enter to my account because appear username and passaword invalid.

Re: Pay my bill

shep22 — Sun, 09 Aug 2020 20:12:30 GMT

@davidsarmiento1 wrote:
Hi, I need to pay my bill but I cannot enter to my account because appear username and passaword invalid.

@davidsarmiento1 you can dial *611 to pay with a voucher or if you haxe a cc on file if that doesn't work contact the moderators ask Simon the robot here to speak to a human this will help to generate a ticket mention password reset check envelope top right for a response they usually reply between 2-48 hours

Re: Pay my bill

gblackma — Sun, 09 Aug 2020 20:12:33 GMT

@davidsarmiento1 Try the forgot password link to get back into your self service account. If it fails contact the moderators and ask them for a temporary password to it. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.