topic About plan activation in Get Support

About plan activation

Molak100 — Wed, 05 Jan 2022 17:44:18 GMT

I have recharged my account. In my profile it shows my plan is activated and will be expire on 6 September 2020. But when i make calls it says you plan is covering this calls. And i didn't get anything which my plan gives me.

Re: About plan activation

esjliv — Sun, 09 Aug 2020 17:51:30 GMT

@Molak100 wrote:
I have recharged my account. In my profile it shows my plan is activated and will be expire on 6 September 2020. But when i make calls it says you plan is covering this calls. And i didn't get anything which my plan gives me.

Hi @Molak100 ,

So are you able to receive and make calls/texts?

What plan are you on?

Re: About plan activation

iliketotalk — Sun, 09 Aug 2020 17:56:51 GMT

@Molak100 wrote:
I have recharged my account. In my profile it shows my plan is activated and will be expire on 6 September 2020. But when i make calls it says you plan is covering this calls. And i didn't get anything which my plan gives me.

@Molak100 hello add a 1 in front of your number when you are trying to make a call

Re: About plan activation

gblackma — Sun, 09 Aug 2020 18:07:42 GMT

@Molak100 try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If they fail. Contact the moderators and ask them to reset your service for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.