topic Re: Long Distance isn't working in Get Support

Long Distance isn't working

jdrent — Wed, 05 Jan 2022 17:43:54 GMT

I can't phone long distance... I can txt but when I try to phone long distance the automated message says I don't have an active account. I have an unlimited long distance plan... why is this happening?

Thanks

Re: Long Distance isn't working

computergeek541 — Sat, 08 Aug 2020 03:05:06 GMT

@jdrent wrote:
I can't phone long distance... I can txt but when I try to phone long distance the automated message says I don't have an active account. I have an unlimited long distance plan... why is this happening?

When you say unlimited long distance, do you have mean unlimtied long distance within Canada? Also, what's the exact wording of the error message? Is it possible that your account is in suspended state?

Re: Long Distance isn't working

jdrent — Sat, 08 Aug 2020 03:06:28 GMT

Yes I have unlimited long distance in canada... The message said... "Your plan is not active"

Re: Long Distance isn't working

kselmak — Sat, 08 Aug 2020 03:12:10 GMT

@jdrent

You should login to your selfserve and reactivate.

Don't forget to restart the phone after

It's possible that autopay failed

When is your renewal?

Re: Long Distance isn't working

gpixel — Sat, 08 Aug 2020 03:20:07 GMT

@jdrent

turn off your phone remove the sim, turn the phone on and reinstall the sim. test
enable/disable lost/stolen mode in self serve to reset the sim network

contact customer support here if you're still having issues

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Long Distance isn't working

AE_Collector — Sat, 08 Aug 2020 13:17:00 GMT

@jdrent

Are you certain that the number you are calling is IN Canada? And that you havent mixed any of the digits of the area code up so that while the person you are calling is in Canada the area code you are actually dialling isn’t in the USA? Unless you have a US or International calling add-on you can’t call from Canada to any other country.

Have you added a 1 before the 10 digit number? Just because your plan gives you Canadian Long Distance calling doesn’t mean that you don't have to dial a 1 first.

Many of the recordings we get here don't make a whole lot of sense at deciphering exactly what is going wrong.

AE_Collector