topic Re: SMS issues - sometimes delayed sending and receiving in Get Support

SMS issues - sometimes delayed sending and receiving

ReillyWood — Wed, 05 Jan 2022 17:43:47 GMT

Lately, maybe the last week or so, I've had intermittent issues sending and receiving SMS. Perhaps it's gone on longer and I didn't notice.

Most of the texts I send seem to be sent immediately. Some, maybe 10% ??? seem to take seconds or even a minute or two to send.

Most of the texts I receive seem to come in immediately, more or less. A small number though have come in minutes or even hours later. And one or two out of order. E.g., someone sends me text1, text2, text3, I receive text1 and text3 immediately and much later text2. If it matters, I noticed this in a group chat that I've had active for many months at least and otherwise not had any issues with.

One noteable piece, I got a new phone about 3w ago that otherwise is working well - a Realme 6 pro. Could it be the phone?

Any help greatly appreciated.

Re: SMS issues - sometimes delayed sending and receiving

gblackma — Fri, 07 Aug 2020 21:34:58 GMT

@ReillyWood Try restarting your phone, turn it off, wait 30 seconds and restart it. Stay safe.

Re: SMS issues - sometimes delayed sending and receiving

gpixel — Fri, 07 Aug 2020 21:38:53 GMT

@ReillyWood try resetting your network settings

select Settings.
Now choose Network & Internet.
Finally go to Reset Network Settings and follow the instruction which pops up on the screen.

Re: SMS issues - sometimes delayed sending and receiving

ReillyWood — Fri, 07 Aug 2020 22:32:45 GMT

Thanks to both for the suggestions. I'll give the restart a try first, then the network reset if the restart doesn't seem to improve things.

If the above don't work, is there a "procedure" to debug this kind of issue? I imagine it could be my phone or the network or even the sender's phone; how to zero in on the problem?

Re: SMS issues - sometimes delayed sending and receiving

gpixel — Fri, 07 Aug 2020 22:38:16 GMT

@ReillyWood it would most likely be a network issue. make a note on how your signal is on your phone when these issues occur because it could be as simple as not having good reception causing the delays in text.

when I was in a low signal area at the time my texts sent weren't received till the next day and vice versa

contact customer support here to reset your network on their side

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: SMS issues - sometimes delayed sending and receiving

gblackma — Fri, 07 Aug 2020 22:40:07 GMT

@ReillyWood a smartphone is essentially a mini computer. Periodic restarts etc and cleaning helps to keep it at peak performance. Stay safe.

Re: SMS issues - sometimes delayed sending and receiving

geopublic — Fri, 07 Aug 2020 23:50:52 GMT

@ReillyWood Is your Realme 6 pro the global version or the Indian version? If it's the Indian version that could be a possibility.

Re: SMS issues - sometimes delayed sending and receiving

ReillyWood — Fri, 07 Aug 2020 23:58:16 GMT

Global.

Re: SMS issues - sometimes delayed sending and receiving

darlicious — Sat, 08 Aug 2020 00:25:10 GMT

@ReillyWood

Turn airplane mode on. Wait 1 min. Turn airplane mode off. This will establish a new (and likely much better)connection with the network. It should solve your issue.

Re: SMS issues - sometimes delayed sending and receiving

cellphoneuser1 — Sat, 08 Aug 2020 05:51:29 GMT

@ReillyWood This could be network congestion. See if LTE network is enabled. Sending text could have less latency.