topic Re: Billing Cycle vs payment in Get Support

Billing Cycle vs payment

TP626 — Wed, 05 Jan 2022 17:43:19 GMT

My question is: "when, relative to the autopay payment does the 30-day billing cycle start"

My guess is that the day of the payment is the first day of the 30-day cycle. We just ran out of out 100 minutes on the el cheapo plan, primarily because somebody made a 56 minute call on what appears to be the first of the 30 days. The recent payments info shows:

Jul 29, 2020 100 Minutes Canada-Wide Talk
Jul 29, 2020 30-day plan
Jul 29, 2020 Automatic Top-Up

The 56 minute call was made on the 29th and appears to use minutes from the current cycle (we got a text saying that we have only 10 minutes left in the plan.) What is the actual first day of the plan given the above payment info? Is it the 29th or the 28th? Can somebody confirm this?

Re: Billing Cycle vs payment

gblackma — Thu, 06 Aug 2020 22:16:44 GMT

@TP626 The payment comes out at 2am est on the 29th. And the plan resets itself. Stay safe.

Re: Billing Cycle vs payment

gpixel — Thu, 06 Aug 2020 22:40:23 GMT

@TP626 if you live on the western part of Canada your plan renews at 9:00pm the previous day.

ie. your renewal date is July 29. your plan actually renews July 28 at 9:00. for Alberta customers it's July 28 10:00 and so on

Re: Billing Cycle vs payment

will13am — Thu, 06 Aug 2020 22:42:02 GMT

@TP626 , unfortunately in this case the 56 minute call was made on the very day the new plan cycle started. As already mentioned, renewal generally completes at around 2:00 am eastern time. I would suggest buying a $5/500 minute add-on. The minutes are non expiring and a good complement to the $10 and $15 plans which have limited calling.

Re: Billing Cycle vs payment

geopublic — Thu, 06 Aug 2020 23:23:54 GMT

@TP626 In your case the minute counter resets on July 29th @ 12:00 AM EDT.

Re: Billing Cycle vs payment

darlicious — Thu, 06 Aug 2020 23:26:22 GMT

@TP626

If you make a call near to or during renewal you can log into your account and check the overview page to see if your plan features have reset or not.....and sign out and periodically sign back in to see if it has reset during your call so as to not use up all of your newly reset plan features.

Also @will13am suggestion is an excellent one as the add ons do roll over til completely depleted.

Re: Billing Cycle vs payment

TP626 — Fri, 07 Aug 2020 01:40:17 GMT

@will13am This is an excellent suggestion. For exactly this reason, we do actually have 500 extra minutes on each of our phones - for times when your kid talks to his friend for nearly two hours while they play Minecraft together (to pick a random example 😄.)

So, the consensus is that the minutes are renewed close to midnight at the start of the day when the money comes out of the account - whether it is a few hours before or after this seems to depend on just where you are in the country.

Thanks everybody for your quick responses! You folk are amazing.