topic Data usage errors in Get Support

Data usage errors

Fp12 — Wed, 05 Jan 2022 17:43:07 GMT

My usage shows that I have used data several times, but the data is off on my phone and I have not used data at all. Can you explain why this happened and have that data usage removed from my records?

Re: Data usage errors

gblackma — Thu, 06 Aug 2020 18:34:50 GMT

@Fp12 what's the make and model of your phone? Thanks. Stay safe

Re: Data usage errors

Anonymous — Thu, 06 Aug 2020 18:43:49 GMT

@Fp12 wrote:
My usage shows that I have used data several times, but the data is off on my phone and I have not used data at all. Can you explain why this happened and have that data usage removed from my records?

Perhaps post a screen snip of that usage page showing the data lines and we can see what you mean.

Your phone might have the wifi failover setting where if and when the wifi weakens then it automatically switches to cell data.

Or are you seeing MMS looking like usage?

But at the end of the day, it's the front overview page that is the most accurate and will show what is actually being consumed out of your data bucket.

Re: Data usage errors

gpixel — Thu, 06 Aug 2020 19:15:40 GMT

@Fp12 the data usage is removed because it has been used up.

contact customer support mods if you feel this is incorrect

type "data wrong"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response