topic Re: No service in Get Support

No service

chantalgiroux45 — Wed, 05 Jan 2022 17:43:00 GMT

Can t make calls or send text what is wrong i've had service for over a year now i reboot i removed sim card and put it back in still no service my account is paid

Re: No service

Karenmetcalfe — Thu, 06 Aug 2020 16:53:45 GMT

I’m having the same issues today. Keep losing service? Account is active. Is Telus having issues today?

Re: No service

gblackma — Thu, 06 Aug 2020 16:54:26 GMT

@chantalgiroux45 There seems to be an outage in Ontario outside of Toronto and in Montreal. Check the map https://www.telus.com/en/on/outages If you aren't located within the outage, try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If they fail contact the moderators and ask them to reset your service for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: No service

Staliger — Thu, 06 Aug 2020 16:54:49 GMT

@chantalgiroux45 @Karenmetcalfe What are your areas? Works for me fine here in Vancouver, BC.

Re: No service

Triguy — Thu, 06 Aug 2020 16:55:12 GMT

If you are in the GTA there maybe an outage.

https://istheservicedowncanada.com/status/telus/6167865-toronto-ontario-canada

Re: No service

Karenmetcalfe — Thu, 06 Aug 2020 16:57:55 GMT

thanks! I am in the outage area. Hopefully service is restored soon 😊 have a great day

Re: No service

chantalgiroux45 — Thu, 06 Aug 2020 16:58:15 GMT

service is back thanks

Re: No service

suec — Thu, 06 Aug 2020 17:00:11 GMT

I'm in Quebec, Outaouais, and also have no service.

Re: No service

Catherine_T — Thu, 06 Aug 2020 17:44:26 GMT

Hi there,

Sorry about that! Our team was recently made aware of an outage impacting multiple carriers in Eastern Canada. Services have been restored.

Thank you for your patience!

- The Public Mobile Team