topic Re: Service quit in Get Support

Service quit

Simrie — Wed, 05 Jan 2022 17:42:55 GMT

I don’t have any service but it says on my account it’s active

Re: Service quit

gpixel — Thu, 06 Aug 2020 16:33:35 GMT

@Simrie

contact customer support here

type "no service"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Service quit

Triguy — Thu, 06 Aug 2020 16:32:28 GMT

Try rebooting your phone. If that does not work then you might need to do a network reset.

Re: Service quit

Warguy94 — Thu, 06 Aug 2020 16:33:48 GMT

It is down for us too in Waterloo. GF's iPhone and my Blackberry and Android show no service. Rebooting doesn't change and Telus doesn't even show up in a manual network search.

Re: Service quit

gpixel — Thu, 06 Aug 2020 16:36:02 GMT

@Warguy94

enable/disable airplane mode
turn your device off, take out the sim, turn your device on and reinsert

contact customer support mods if you're still having issues

Re: Service quit

esjliv — Thu, 06 Aug 2020 16:36:33 GMT

@Simrie wrote:
I don’t have any service but it says on my account it’s active

Hi @Simrie ,

Did you try:

Removing and reinserting your SIM. Reboot
Going into airplane mode for 5 minutes, then turning it off. Reboot
Reset your network settings

Hope you get up and running again soon!

Re: Service quit

Simrie — Thu, 06 Aug 2020 16:36:37 GMT

Weird... we are in eastern Ontario and it cut out in the middle of a call

Re: Service quit

Warguy94 — Thu, 06 Aug 2020 16:37:03 GMT

Support has been contacted right away. You know it's not just that simple when 3 different phones on different software quit at the same time.

Re: Service quit

totalUser — Thu, 06 Aug 2020 16:38:12 GMT

@Simrie

Can yyou check if your sim matches the sim number in your selfserve?

Re: Service quit

Triguy — Thu, 06 Aug 2020 16:38:42 GMT

No reported outages on the Telus network.

https://www.telus.com/en/on/outages

Re: Service quit

gpixel — Thu, 06 Aug 2020 16:46:49 GMT

@Warguy94 @Simrie @lilag7 @crtowns @BanjoCam

https://downdetector.ca/status/telus/map/

I doubt Telus would want to advertise how bad their service is right now

don't panic, if you don't have service. Telus and Koodo customers don't either

Re: Service quit

Warguy94 — Thu, 06 Aug 2020 16:40:01 GMT

We have reported outages for Telus and Public here. https://istheservicedowncanada.com/status/telus/6167865-toronto-ontario-canada

http://outagereport.ca/publicmobile

Re: Service quit

gblackma — Thu, 06 Aug 2020 16:40:26 GMT

@Simrie , @Warguy94 Check the Telus service outage in your area

https://www.telus.com/en/on/outages . If it isn't that try try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

Stay safe.

Re: Service quit

lilag7 — Thu, 06 Aug 2020 16:41:18 GMT

My account is active too yet my phone says no service. Just happened around 12:30 pm EST on August 6 2020. I'm in Quebec

Re: Service quit

BanjoCam — Thu, 06 Aug 2020 16:45:21 GMT

Same here. Suddenly no service, "Mobile network not available". Tried restarting, reinserting SIM, etc. Have been on public for years with no change to phone or anything like that. Ottawa.

Re: Service quit

crtowns — Thu, 06 Aug 2020 16:45:34 GMT

Same here. Waterloo region. No service on both phones.

Re: Service quit

BanjoCam — Thu, 06 Aug 2020 16:56:41 GMT

Spoke too soon. Mine is working again.

Re: Service quit

Warguy94 — Thu, 06 Aug 2020 17:00:29 GMT

Everything good in Waterloo on my 3 devices. Wonder what happened for that hour.

Re: Service quit

BearFBI — Thu, 06 Aug 2020 17:04:38 GMT

@Simrie There was a Major outage with Telus and Bell. Bell internet customers and Telus Phone customers were affected. The outage has been fixed and service is restored.

My phone is blowing up with outage news. Something mustve exploded.

Re: Service quit

Catherine_T — Thu, 06 Aug 2020 17:45:50 GMT

Hi there,

Sorry about that! Our team was recently made aware of an outage impacting multiple carriers in Eastern Canada. Services have been restored.

Thank you for your patience!

- The Public Mobile Team