topic Re: Why is my account status saying "plan expired" in the overview tab? in Get Support

Why is my account status saying "plan expired" in the overview tab?

jenjen31 — Wed, 05 Jan 2022 17:42:09 GMT

I can't tell if it is a payment issue or something else. I am registered for autopay and it says is supposed to charge me before Aug 5. I also have another account registered under the same credit card and there is no issue with the account.

Does It say this every time your month is almost over? Or is something actually wrong with my account? Also, I am sorry if I am posting under the wrong thread. I wasn't quite sure where this question should go because I am still relatively new also.

TIA!

Re: Why is my account status saying "plan expired" in the overview tab?

LovesToPM — Wed, 05 Aug 2020 03:31:38 GMT

Hi @jenjen31

As long as your phone is working, please ignore that account status.

The temporary status changes (expired & suspended) happen to everyone on the night of your renewal. It will return to normal active status when the renewal process is successfully completed tomorrow at around 12 PM EST.

Re: Why is my account status saying "plan expired" in the overview tab?

computergeek541 — Wed, 05 Aug 2020 03:29:30 GMT

@jenjen31 wrote:
I can't tell if it is a payment issue or something else. I am registered for autopay and it says is supposed to charge me before Aug 5. I also have another account registered under the same credit card and there is no issue with the account.
Does It say this every time your month is almost over? Or is something actually wrong with my account? Also, I am sorry if I am posting under the wrong thread. I wasn't quite sure where this question should go because I am still relatively new also.
TIA!

It'll do this every ~~month~~ 30 days. If you have already topped up, or if you're confident that autopay will work fine, you can ignore the message.

Re: Why is my account status saying "plan expired" in the overview tab?

Jb456 — Wed, 05 Aug 2020 03:26:07 GMT

@jenjen31 it's not month. Plans are 30 days.

Your account will go like this at renewal time.

Active to Expired
Expired to Suspended with this note in your account
Then Suspended back to Active once the system updates.

Re: Why is my account status saying "plan expired" in the overview tab?

jenjen31 — Wed, 05 Aug 2020 03:26:11 GMT

Thank you for the replies! Just wanted to make sure everything was alright 😄

Re: Why is my account status saying "plan expired" in the overview tab?

Anonymous — Wed, 05 Aug 2020 03:26:13 GMT

@jenjen31 wrote:
I can't tell if it is a payment issue or something else. I am registered for autopay and it says is supposed to charge me before Aug 5. I also have another account registered under the same credit card and there is no issue with the account.

Does It say this every time your month is almost over? Or is something actually wrong with my account? Also, I am sorry if I am posting under the wrong thread. I wasn't quite sure where this question should go because I am still relatively new also.
TIA!

At midnight ET it'll freak you out even more. It'll say suspended and invite you to reactivate. It'll start moving rewards and money around.

It's all the normal renewal process. Just let it do its thing overnight. As long as your services keep working it's all good.

Re: Why is my account status saying "plan expired" in the overview tab?

Staliger — Wed, 05 Aug 2020 03:39:30 GMT

@jenjen31 yup, all good, if you still have service. It is normal during renewal process.

Re: Why is my account status saying "plan expired" in the overview tab?

gpixel — Wed, 05 Aug 2020 05:27:27 GMT

@jenjen31 since you're in Alberta, the renewal time of your plan is actually on the day before your displayed renewal date in your self serve.

ie your renewal date was said to be aug. 5. because pm runs on et. your actual renewal date is aug.4 at 10:00pm. so your data and mins all get reset at that time.