topic Re: Fees for upgrading plan? in Get Support

Fees for upgrading plan?

Wolfiee — Wed, 05 Jan 2022 17:41:56 GMT

Hey there,

Will I be penalized for switching plans / have to pay a fee to upgrade it? I think it’s worth upgrading the plan rather then purchasing add-ons for me unless there will be incurred fees from doing so.

Re: Fees for upgrading plan?

Triguy — Tue, 04 Aug 2020 22:06:14 GMT

There is no fee to upgrade but it is recommended to change plan on next renewal date so you don' t lose any unused minutes/texts or data.

Re: Fees for upgrading plan?

hairbag1 — Tue, 04 Aug 2020 22:02:49 GMT

@Wolfiee wrote:
Hey there,

Will I be penalized for switching plans / have to pay a fee to upgrade it? I think it’s worth upgrading the plan rather then purchasing add-ons for me unless there will be incurred fees from doing so.

Nope...just select the plan you want and select Change at Renewal. That way you won't lose whatever balance of talk/text/data you currently have.

Re: Fees for upgrading plan?

geopublic — Tue, 04 Aug 2020 22:03:50 GMT

@Wolfiee wrote:
Hey there,

Will I be penalized for switching plans / have to pay a fee to upgrade it?

@Wolfiee No you will not.

I think it’s worth upgrading the plan rather then purchasing add-ons for me unless there will be incurred fees from doing so.

If you ran out of data you can upgrade to a plan with more data via selfserve or you can also renew early by submitting a ticket to PM and asking them to do it for you
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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.

Re: Fees for upgrading plan?

dude65 — Tue, 04 Aug 2020 22:04:05 GMT

No fees, but its advisable to do it just before your month ends. Check your selfserve acct to see when your month ends, if you dont know.

Re: Fees for upgrading plan?

gpixel — Tue, 04 Aug 2020 22:33:31 GMT

@Wolfiee if you do decide to upgrade right away because you don't have anymore data. make sure to manually add "available funds" amount equal to the plan you want to change first before clicking "change plan immediately" otherwise you could run into issues

Re: Fees for upgrading plan?

computergeek541 — Tue, 04 Aug 2020 22:37:32 GMT

@Wolfiee wrote:
Hey there,

Will I be penalized for switching plans / have to pay a fee to upgrade it? I think it’s worth upgrading the plan rather then purchasing add-ons for me unless there will be incurred fees from doing so.

I think of it more like this: If you ask for the change to occur imediately, there are no plan upgrades. The new plan replaces the old plan. The reason I use the word replace is because of the fact that you can't just pay the difference, nor is there any proration available. The new plan litterally replaces the old one and a new 30 day cycle begins at that moment. And, as mentioned earlier, the old plan is lost and you won't have any money returned to you for the unused part of that old plan.

Re: Fees for upgrading plan?

gblackma — Tue, 04 Aug 2020 22:38:09 GMT

@Wolfiee Here's an article on switching plans. https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan. Its better to choose the change at next renewal option. Here's where and how to do it.