topic Re: Cant login in Get Support

Cant login

rakkaus — Tue, 04 Jan 2022 18:26:24 GMT

I cant login self serve, i got this msg

"Login/UserLockedOut

Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again."

I also tried to reset password but it didnt work.

Re: Cant login

zhadj030 — Tue, 17 Jan 2017 22:39:04 GMT

@rakkaus you did well by tagging a mod, if the account is locked out then only a mod can help you out with that.

Good luck

Re: Cant login

MoreYummy — Tue, 17 Jan 2017 22:54:48 GMT

@rakkausWhat error does system show when you tried to reset password?

Re: Cant login

rakkaus — Tue, 17 Jan 2017 23:05:40 GMT

@MoreYummy,

ForgotPassword/OldPasswordNotValidContactAdmin

Re: Cant login

dub — Wed, 18 Jan 2017 00:48:42 GMT

hi my phone is lost and i cant make a acount it text me a code but i dont have the phone to get the code what do i do

Re: Cant login

ShawnC13 — Wed, 18 Jan 2017 01:15:16 GMT

@dub you will need to get the assistance of a MOD. I will tag @Mary_M and see if she can look into this for you. It does say a mod should be around until 9PM EST so you might get lucky and have someone get to you tonight, if not it will be tomorrow morning

For future dub you should create your own thread individual posts not related to the original post can get lost in threads like this. As well for future here is a good thread to read on how to get help from MODS

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Cant login

rakkaus — Wed, 18 Jan 2017 01:22:45 GMT

@dub

sorry to hear about that.

When I signed up with PM the only text I got is welcome txt msg, and when set up the account, it didnt ask me for any code.

I assumed you are not PM customer yet, so just contact your current provider to obtain a new sim but since you are creating a new account with PM, I assumed you want to switch provider so there's no point of getting a new sim.

if you have PM sim create an account with new number then port your existing number over.

Re: Cant login

Shazia_K — Wed, 18 Jan 2017 14:20:18 GMT

Hello @rakkaus,

Sorry to hear about the log in issue.

I have replied to your private message, let me know how it goes.

Thanks,

Shazia

Re: Cant login

rakkaus — Wed, 18 Jan 2017 15:20:48 GMT

@Shazia_K,

Thank you, it's working now.

Re: Cant login

trevsss_17 — Wed, 18 Jan 2017 16:45:44 GMT

@Shazia_K
I also am having the same problem. The forget password doesnt seem to work...

Re: Cant login

Shazia_K — Wed, 18 Jan 2017 16:49:23 GMT

Hello @trevsss_17,

Sorry to hear about it 😞

Can you please send me a private message with your Public Mobile phone number?

Thanks,

Shazia

Re: Cant login

frankthemechan — Mon, 11 Jun 2018 16:15:53 GMT

mycredit card expired and trying to update with a new one but having problems login in to my account password not working and security question not working

can you send me a new password to my email ??

Re: Cant login

frankthemechan — Mon, 11 Jun 2018 16:21:42 GMT

am i writing this for myself ??? who is supposed to reply

Re: Cant login

Sierra24f — Sun, 24 Jun 2018 18:36:03 GMT

I can't log in to self serve. can you please reset the password

Re: Cant login

NDesai — Sun, 24 Jun 2018 18:37:27 GMT

@Sierra24f wrote:
I can't log in to self serve. can you please reset the password

You will need to send a private message to the Moderator_Team with your account info and they will reset from their end.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Cant login

Cambeals77 — Wed, 25 Jul 2018 15:11:15 GMT

I can't login, when I first signed up I was able to now it just keeps saying I'm locked out for an hour also won't send me an Email for forgot password

Re: Cant login

Clank — Thu, 05 Dec 2019 17:55:58 GMT

@Shazia_K

I am also having the same problem. The reset password doesnt seem to work... No the account is locked.

Re: Cant login

computergeek541 — Fri, 06 Dec 2019 03:46:09 GMT

@Clank wrote:
@Shazia_K

I am also having the same problem. The reset password doesnt seem to work... No the account is locked.

Shazia_K is no longer with Public Mobile, so she can't help you with any account issues. You the password reset option is not working, you'll need to open a ticket. That can be done by going to https://publicmobile.ca.ada.support/chat/ and typing in "rep".