topic Re: Why does Logging on to PM take so long? in Get Support

Why does Logging on to PM take so long?

J-L — Wed, 05 Jan 2022 17:39:10 GMT

Does anyone else experience issues with logging on to PM? Whenever I try to log on to check my account ( how much data I have left etc) it takes forever to get logged in. This time it took 2 minutes before the page opened. And does this waiting time use up data?

Re: Why does Logging on to PM take so long?

Triguy — Mon, 03 Aug 2020 15:18:14 GMT

Generally there is a delay logging in the self serve website. I would recommend checking your account on wifi so you don't use any data.

Re: Why does Logging on to PM take so long?

RossN — Mon, 03 Aug 2020 15:19:25 GMT

@J-L wrote:
Does anyone else experience issues with logging on to PM? Whenever I try to log on to check my account ( how much data I have left etc) it takes forever to get logged in. This time it took 2 minutes before the page opened. And does this waiting time use up data?

@J-L yes logging in can be a pain at certain times as for using data if you are on your phone data when logging in it could use a small amount

Re: Why does Logging on to PM take so long?

kselmak — Mon, 03 Aug 2020 15:24:23 GMT

@J-L

It's not consistent, there are times when you just zoom in, bit more often especially during the day it's much slower, sometimes even times out. If it's not too urgent just fine back and try after a coffee

Re: Why does Logging on to PM take so long?

esjliv — Mon, 03 Aug 2020 15:25:03 GMT

Hi @J-L ,

Yes, i experience delays in logging into my SELF SERVE account.

The Community Log in is quick for me though.

Good things come to those who wait....?

Maybe this will be a future PM improvement?

Welcome! 🙂

Re: Why does Logging on to PM take so long?

J-L — Mon, 03 Aug 2020 15:47:47 GMT

@Triguy that's the problem, the only internet access I have is the data on my phone. Yes there are still places in Canada where there is not reliable/reasonably priced internet. When I go into town I do try to access wifi there whenever possible.

Re: Why does Logging on to PM take so long?

gblackma — Mon, 03 Aug 2020 15:54:36 GMT

@J-L try using 611 from your phone. It lumps both your plan and add-on data together. But it gave me an answer. Stay safe.

Re: Why does Logging on to PM take so long?

gpixel — Mon, 03 Aug 2020 16:00:58 GMT

@J-L sometimes it's just really slow.

if you're using Chrome on mobile you can enable lite mode to help the website load pages faster and it also saves on your data

no, it doesn't matter how fast or slow the webpage loads. it still uses the same amount of data.

Re: Why does Logging on to PM take so long?

J-L — Mon, 03 Aug 2020 16:00:44 GMT

@gblackma thank you! 😊 I had not thought of that lol. I've only gone to 611 once to make a manual payment.