topic Re: Porting Number in Get Support

Porting Number

revans417 — Wed, 05 Jan 2022 17:38:40 GMT

Hi,

I went through the chatbot and it opened up a ticket for me. It was asking for my phone number I wanted ported over along with my current providers account number. Then it skips down asking for the SIM card number. Do you want the sim card for PM or for my previous provider?

Thanks,

Ryan

Re: Porting Number

Triguy — Sun, 02 Aug 2020 13:51:45 GMT

It would be the PM sim#.

Re: Porting Number

gblackma — Sun, 02 Aug 2020 13:52:31 GMT

@revans417 for PM.

Re: Porting Number

Gpcarrubba — Sun, 02 Aug 2020 16:57:10 GMT

It will be your public mobile sim card, but remember not to cancel with your previous provider.

Re: Porting Number

computergeek541 — Sun, 02 Aug 2020 16:21:12 GMT

@Gpcarrubba wrote:
It will be your public mobile sim card, but remember not to cancel with your previous provider until you port your number with pm.

You are not supposed to have to cancel the old provider, even after porting is complete. The porting process itself cancel the service at the old carrier.

Please be careful with the advice given to others. Sometimes, what happens is the customer calls the old carriner because they believe that they're supposed to call the old carrier to cancel (when they aren't). Customers often do not understand when porting is actually complete and cause unnecessarily cause a porting failure.

Re: Porting Number

Gpcarrubba — Sun, 02 Aug 2020 16:56:14 GMT

Thanks for the clarification.